MAKAI I. BILLY
New Rochelle,NY
Summary
Highly motivated and computer-proficient Business Information Systems student with excellent customer service, strategic planning, and leadership skills. Experienced in e-commerce operations and inventory management.
Overview
5
5
years of professional experience
Work History
Amazon Prime Now Associate /Cashier Assistant
WHOLE FOODS MARKET
09.2019 - Current
- Prepared Prime orders for delivery, including food and household items.
- Assembled and packed grocery items for one-hour/two-hour delivery.
- Conveyed issues related to out-of-stock items and recommended product substitutions.
- Maintained clean and sanitary working environment in accordance with WFM standards.
- Collaborated with team leaders and store leaders on inventory strategies and organization.
- Trained new hires on store layout and effective job performance.
- Advised new client associates and prime employees on providing exceptional customer service.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
Retail Associate
BURLINGTON STORES
10.2018 - 05.2020
- Provides excellent customer service and addressed customer needs efficiently.
- Managed customer relations through effective communication and interactions.
- Coached team members on selling techniques to meet daily sales goals.
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
Education
Bachelor's degree - Business Information Systems
Iona University
New Rochelle, NY12.2023
Skills
- Computer Proficient: MS Office 365, Suite, Photoshop, Tableau, R, RStudio
- Customer Service: Addressing customer needs effectively and modeling suggestive selling techniques
- Strategic Planning: Optimizing fulfillment scores and minimizing order cancellations
- Team Leadership: Training new hires and providing guidance to team members
- PC Support
- Customer Relationship Management
- Conflict Management
- Program Coding
- Computer Program Training
- Business Intelligence Analysis
Timeline
Amazon Prime Now Associate /Cashier Assistant
WHOLE FOODS MARKET
09.2019 - Current
Retail Associate
BURLINGTON STORES
10.2018 - 05.2020
Bachelor's degree - Business Information Systems
Iona University
Similar Profiles
Makayla GunterMakayla Gunter
In-Store Shopper at Whole Foods MarketIn-Store Shopper at Whole Foods Market
D'Angelo AlexanderD'Angelo Alexander
Seafood Order Writer at Whole Foods MarketSeafood Order Writer at Whole Foods Market
Gustavo ZamudioGustavo Zamudio
Grocery Team Leader at Whole Foods MarketGrocery Team Leader at Whole Foods Market