Makaila A. Ocampo
Fort Collins,CO
Summary
Exceptionally efficient and team-oriented professional with hands on experience in internal auditing and data analyzation. Demonstrated ability to conduct thorough investigations, develop effective strategies, and influence positive change within an organization. Proven success in fostering a culture of integrity while enhancing efficiency and mitigating risk.
Overview
6
6
years of professional experience
Work History
Compliance Coordinator/HR Generalist
Paul Davis Restoration of Fort Collins
Fort Collins, CO
04.2024 - Current
- Prepare agenda/reports and the presentation for weekly department meetings and monthly all company meetings
- Ensure TPA/Carrier guidelines are adhered to
- Creating and managing job postings on all job boards
- Screened all potential candidates and performed the first round of interviews
- Write and deliver offer letters/new hire documents to new employees
- Created and implemented a formal onboarding/training process
- Ensured that personnel are informed of any Carrier guideline changes
- Communicated regularly with external regulators regarding compliance issues.
- Collaborated with internal teams to develop strategies for achieving compliance objectives.
- Prepared responses to inquiries from external auditors relating to regulatory compliance matters
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records
- Facilitated communication between different departments within the organization
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by the owner
- Compiled data from various sources into organized reports for review by the owner and department managers
- Ensured efficient operation of office equipment such as printers, copiers and fax machines
- Provided guidance to managers on employee relations issues
- Developed training programs for new hires and existing employees
- Responded to inquiries from employees regarding benefits packages
- Organized staff events such as team building activities, holiday parties
- Assisted with payroll processing by verifying timekeeping records
- Investigated complaints of discrimination or harassment within the workplace
- Assessed training needs based on performance evaluations or feedback from managers
- Maintained accurate records of personnel data
- Managed employee separation processes, including exit interviews and termination paperwork, ensuring a smooth transition
- Managed recruitment processes, including job postings, candidate screening, and interviews, ensuring timely and efficient hiring.
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
Call Center/Dispatcher Manager
Poudre Valley Air
01.2022 - 03.2024
- Created daily service routes spanning through Northern Colorado & Cheyenne Wyoming
- Collaborated with parts distributors to locate and acquire needed materials
- Helped coordinate and plan repairs for both residential and commercial properties
- Produced and provided accurate proposals and bids for repairs on HVAC equipment
- Cultivated an efficient and effective relationship with technicians
- Trained any new hire dispatchers on daily routines and procedures
- Worked closely with the maintenance coordinator to schedule long standing customers for annual maintenance
- Followed up on leads for both the service and retrofit departments
- Processed and returned warrantied parts
- Disposed of HVAC equipment properly
- Created and updated Purchase Order numbers as needed
Personal Assistant
Caddguru
08.2019 - 03.2020
- Greeted and accommodated Business clients and associates
- Received all incoming calls, responded to emails on behalf of the owner
- Scheduled teleconference meetings/Client office visits
- Booked flights and hotels for bi-yearly conferences within yearly budget
- Organized/maintained main work spaces
- Ran errands such as: paying company phone/internet bills, ensuring company subscriptions to crucial software were active and paid as well as up to date with latest versions
- Managed office supplies inventory and placed orders when necessary.
Education
High school -
Los Alamitos High school
Los Alamitos, CADegree for Transfer - Accounting
Coastline Community College
Costa Mesa, CASkills
- Diligent work ethic
- Detail oriented
- Personable customer service skills
- Effective communicator
References
- Kaj Moenck, IT Consultant for Paul Davis Restoration, (612)-840-2527
- Jessie Miranda, Owner of Artistic Wood, 970-372-8645
- Lindsay Sapowicz, Previous finance manager with Paul Davis Restoration, (484)-678-3886
Timeline
Compliance Coordinator/HR Generalist
Paul Davis Restoration of Fort Collins
04.2024 - Current
Call Center/Dispatcher Manager
Poudre Valley Air
01.2022 - 03.2024
Personal Assistant
Caddguru
08.2019 - 03.2020
High school -
Los Alamitos High school
Degree for Transfer - Accounting
Coastline Community College