Makaila Fletcher

• Remotely monitoring patients through video and audio technology to ensure their safety and well-being.

• Document patient information (admissions, discharges, etc.)

•Using communication to gently redirect patients away from potentially harmful behaviors.

• Accurately recording observations and interventions in the patient's electronic health record.

• Providing therapeutic communication and activities to distract or occupy the patient.

• Assisted nursing staff in daily patient care tasks, enhancing overall patient satisfaction.
• Monitored vital signs and reported changes to medical team for timely interventions.
• Documented patient information accurately in electronic health records for improved communication.
• Adapted quickly to changing healthcare environments, demonstrating flexibility and responsiveness to needs.
• Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
• Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
• Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.

• Managed multi-line phone system, directing calls to appropriate departments efficiently.
• Welcomed guests and visitors, providing exceptional customer service and assistance.
• Processed incoming and outgoing mail, ensuring timely distribution of correspondence.
• Assisted with administrative tasks, improving office efficiency through effective time management.
• Scheduled, coordinated and confirmed appointments and meetings.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Completed data entry and filing to keep records updated for easy retrieval.

• Resolved customer inquiries through effective communication and problem-solving techniques.
• Utilized CRM systems to track interactions, improving follow-up processes and customer engagement.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Responded to customer requests for products, services, and company information.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Implemented rewards program that encouraged repeat business and strengthened customer relationships.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Trained new personnel regarding company operations, policies and services.
• Identified and resolved discrepancies and errors in customer accounts.