Makaila Richardson
Kansas City,USA
Summary
Healthcare assistant with expertise in patient care and effective communication. Demonstrated experience in diverse environments delivering critical support to patients and families. Proven track record of adhering to safety protocols while implementing educational initiatives to improve patient experiences.
Overview
8
8
years of professional experience
Work History
Child Care Assistant/Nurse Assistant Intern
Children's Mercy Hospitals & Clinics
Kansas City, MO
10.2025 - Current
- Facilitated children's daily activities and personal care routines, fostering independence and well-being.
- Engaged with parents regarding their child's development and behavior, ensuring effective communication and support.
- Supported educational and recreational programs for diverse age groups.
- Assisted with personal care while ensuring patient independence and safety.
- Supported patients in daily living activities, enhancing comfort and preserving dignity.
Patient Care Technician
Research Medical Center
Kansas City, MO
03.2025 - 09.2025
- My duties include taking vital signs, assisting with daily living activities like bathing and dressing, monitoring patients' conditions, and reporting any changes to the medical team.
- Assisted patients with daily needs under direct supervision of nurses and physicians, ensuring quality care and safety.
- Maintained patient comfort and provided emotional support to patients and families, enhancing their overall experience during care.
Patient Care Technician
DaVita Kidney Care (Dialysis Center)
Kansas City, MO
09.2024 - 02.2025
- Monitored patients' conditions before, during, and after dialysis to ensure optimal care.
- Collaborated with nephrology nurses to deliver safe, comfortable, and hygienic dialysis treatments.
- Ensured comfort and safety for patients during dialysis treatments.
Investor Service Representative
SS&C
Kansas City, MO
08.2022 - 09.2024
- Managed multiple client accounts, delivering service to ensure client needs were met and satisfaction achieved.
- Provided support to participants exchanging funds and reviewing account balances to enhance their investment experience.
- Assisted participants with retirement plans to ensure informed decision-making.
Sales Solutions Consultant
Indianapolis Angis
01.2022 - 08.2022
- Connected service pros with homeowners and residential business owners to facilitate job completion.
- Created targeted paid advertisements to enhance visibility among specific audiences in selected locations.
- Consulted with clients to identify sales solutions for their specific needs.
- Developed tailored presentations to showcase product benefits and features.
- Collaborated with sales teams to enhance customer engagement strategies.
Virtual Retail Mobile Expert
T-Mobile
Kansas
01.2018 - 01.2022
- As a Mobile Expert, Virtual Retail, I am a wireless sales and communications solutions expert.
- Guided customers to find the right device at the right price through tailored solutions.
- Established connections with customers to improve overall experience.
- Handled chat communications from T-Mobile website and other virtual platforms, transferring conversations to phone calls as needed.
Education
HS Diploma -
Excelsior Springs High School
Excelsior Springs01-2013
Professional Nursing - Nursing
Rasmussen University
Overland Park, KS06-2026
Skills
- Patient care and monitoring
- Vital signs assessment
- Child behavior management
- Child development assistance
- Caregiver training
- Crisis intervention
- Conflict resolution
- Health and safety
- Documentation practices
- Healthcare technology
- Time management
- Team collaboration and support
- Problem resolution
- Effective communication skills
- Developmental support
- Customer support
Additional Information - Work Authorization
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
Child Care Assistant/Nurse Assistant Intern
Children's Mercy Hospitals & Clinics
10.2025 - Current
Patient Care Technician
Research Medical Center
03.2025 - 09.2025
Patient Care Technician
DaVita Kidney Care (Dialysis Center)
09.2024 - 02.2025
Investor Service Representative
SS&C
08.2022 - 09.2024
Sales Solutions Consultant
Indianapolis Angis
01.2022 - 08.2022
Virtual Retail Mobile Expert
T-Mobile
01.2018 - 01.2022
HS Diploma -
Excelsior Springs High School
Professional Nursing - Nursing
Rasmussen University