Summary
Overview
Work History
Education
Skills
Timeline
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Makaila Valdez

Orlando,FL

Summary

Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Hardworking medical administrative professional offers great people skills and keeping an organized file management. Enhances office operations by staying on top of customer and staff needs. Experience with electronic recordkeeping and insurance documentation.

Overview

2
2
years of professional experience

Work History

Veterinary Receptionist

PAAC
Corpus Christi, TX
05.2024 - 12.2025
  • Performed basic bookkeeping functions such as balancing accounts receivable and payable records.
  • Followed up with clients after their visits to ensure satisfaction with services provided.
  • Filed medical records in an organized manner for easy access when needed.
  • Prepared invoices for services rendered at the clinic and collected payments from clients.
  • Greeted clients and their pets upon arrival at the clinic.
  • provided customer service and answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
  • Conducted regular audits of patient records to ensure accuracy of data entered into system.

Assistant Hotel Manager

Jason Chyc
Cedaredge, CO
08.2023 - 04.2024
  • Maintained accurate records of financial transactions and monitored budget performance.
  • Assisted the Hotel Manager in developing and implementing effective strategies for improving guest satisfaction.
  • Monitored inventory levels of food items, beverages, and linen supplies, ensuring adequate stock is available at all times.
  • Ensured all staff members had appropriate training and development opportunities.
  • Resolved customer complaints in an efficient manner in order to maintain high standards of hospitality services.
  • Responded to customer inquiries about services, facilities, rates, and availability.
  • Analyzed customer feedback data from surveys and implemented necessary changes accordingly.

Education

Associate of Applied Science -

Valencia College
Orlando, FL

Skills

  • Customer service
  • Financial management
  • Medical billing
  • Record keeping
  • Office administration
  • Appointment scheduling
  • Conflict resolution
  • Patient billing
  • Letter preparation
  • Data management
  • Data analysis
  • Team collaboration
  • Active listening
  • Calm under pressure
  • Reliability
  • Multitasking Abilities

Timeline

Veterinary Receptionist

PAAC
05.2024 - 12.2025

Assistant Hotel Manager

Jason Chyc
08.2023 - 04.2024

Associate of Applied Science -

Valencia College

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