Makaila Walker
Fort Worth,TX
Summary
Dynamic and Hardworking individual with entry-level sales experience seeking opportunities to leverage strong communication and interpersonal skills to drive sales growth and deliver exceptional customer service.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Supplemental Instruction Leader
Tarrant County College- Manager Emerald Artist
Fort Worth, TX
05.2023 - Current
- Evaluated effectiveness of supplemental instruction sessions through student feedback surveys and data analysis, utilizing findings to refine future approaches.
- Assist students with reviewing course material and improving comprehension. 1 student showed visible growth of grades. Student went from scoring in low B's to high A's.
- Organized review sessions before exams to help students prepare effectively and reduce test anxiety levels.
- Created and developed session plans to meet students' academic needs. Create about 20 -30 session plans per semester.
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
- Participated actively in department meetings to share best practices, discuss challenges, and explore potential solutions for instructional concerns.
- Maintained accurate records of student attendance, participation, and progress for ongoing evaluation purposes.
- Attended and led supplemental sessions.
- Skilled at working independently and collaboratively in team environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Guest Service Associate
European Wax Center - Manager Haley Simmons
Fort Worth, TX
02.2023 - 12.2023
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Actively participated in regular staff meetings to discuss improvements in daily operations.
- Maintained high level of professionalism and discretion when dealing with guests.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Took reservations over phone and through text. Managed about 20 calls per shift along with verifying online booked appointments. Add extra 10 calls when verifying appointments for next day.
- Created welcoming and comfortable environment for guests.
Wet-n-Jet Carwash- Scrubber, Sales
Christian Ayala
San Antonio, TX
09.2021 - 03.2022
- Attended customers with questions or problems.
- Able to carry out tasks with efficiency.
- Scrubbing 30 cars per 8 hour shift.
- Keeping workspace clean.
- Able to hold myself, as well as coworkers accountable
- Efficient and effective communication skills.
- Developed and maintained courteous and effective working relationships.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Premier Athletic Complex
Nicole Burton
Leander, TX
5 2020 - 6 2020
- Implemented exercise programs and training strategies, which bolstered individual and team performance
- Stretched, warmed up, and completed conditioning exercises properly to reduce injuries
- Demonstrated proper technique for spiking and serving
- Coaching players in technique. Teaching about 12-15 player per session and time allotted.
Education
Associate of Arts - Health Sciences
Tarrant County College
Fort Worth, TX 08.2022 - 05.2023
Some College (No Degree) - Health Sciences
Palo Alto College
San Antonio, TX 08.2021 - 04.2022
High School Diploma -
Weiss High School
Pflugerville, TX 08.2017 - 05.2020
Skills
Responsible
undefinedSchool
makaila.walker@tccd.edu
Timeline
Supplemental Instruction Leader
Tarrant County College- Manager Emerald Artist
05.2023 - Current
Guest Service Associate
European Wax Center - Manager Haley Simmons
02.2023 - 12.2023
Associate of Arts - Health Sciences
Tarrant County College
08.2022 - 05.2023
Wet-n-Jet Carwash- Scrubber, Sales
Christian Ayala
09.2021 - 03.2022
Some College (No Degree) - Health Sciences
Palo Alto College
08.2021 - 04.2022
High School Diploma -
Weiss High School
08.2017 - 05.2020
Premier Athletic Complex
Nicole Burton
5 2020 - 6 2020
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