Makaila Welch-Branaman
Wichita,KS
Summary
Dedicated healthcare professional with experience in pharmaceuticals, customer service, and patient care. Skilled in using Microsoft Office, healthcare applications, and pharmacy systems. Committed to delivering high-quality patient support and fostering teamwork in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Visual Inspection Technician
Fagron Sterile Services
Wichita, Kansas
10.2024 - Current
- Conducted inspections of sterile products for quality and compliance.
- Documented inspection results, ensuring compliance with quality standards.
- Identified non-conformities and recommended corrective actions to enhance product quality.
Customer Service Representative
Ascension Via Christi Home Medical
Wichita, Kansas
08.2022 - 02.2024
- Addressed customer inquiries via phone and email, providing timely and accurate information.
- Guided patients in selecting products and placing orders to meet their specific needs.
- Collaborated with delivery teams to facilitate on-time equipment distribution and enhance customer satisfaction.
- Processed insurance claims and verified coverage details efficiently.
Direct Support Professional
Kansas Elks Training Center for the Handicapped
Wichita, Kansas
01.2022 - 08.2022
- Supported individuals in daily living activities and personal care, enhancing their independence and quality of life.
- Monitored and documented client behavior and progress, ensuring tailored support and effective care.
- Provided support in skill development through personalized training sessions.
- Coordinated recreational activities that fostered social interaction and engagement among clients.
Licensed Insurance Producer
Farmers Insurance Agency
Wichita, Kansas
08.2021 - 01.2022
- Consulted clients to assess insurance needs, recommending tailored coverage options to enhance satisfaction and security.
- Educated clients on policy features, benefits, and potential risks associated with coverage.
- Developed targeted marketing strategies that increased client acquisition and improved retention of existing customers.
- Processed policy applications and renewals for various insurance products efficiently.
Customer Service Representative
EcoWater Systems
Wichita, Kansas
03.2021 - 05.2021
- Resolved customer inquiries, delivering accurate information on products and services to enhance customer satisfaction.
- Partnered with team members to refine sales scripts, improving clarity and effectiveness of customer communication.
- Conducted outreach to potential clients through cold calling strategies.
- Created and updated a comprehensive contact database, streamlining follow-up processes for potential clients.
Education
Certified/Registered Pharmacy Technician - Pharmacy
Wichita Technical Institute
Wichita, KS02-2025
High School Diploma -
Campus High School
Wichita, KS05-2018
Skills
- Quality assurance
- Attention to detail
- Analytical skills
- Critical thinking
- Time management
- Team collaboration
- Effective communication
- Multitasking
- Reliability
- Conflict resolution
- Customer relationship management
Certification
- Certified Pharmacy Technician
Timeline
Visual Inspection Technician
Fagron Sterile Services
10.2024 - Current
Customer Service Representative
Ascension Via Christi Home Medical
08.2022 - 02.2024
Direct Support Professional
Kansas Elks Training Center for the Handicapped
01.2022 - 08.2022
Licensed Insurance Producer
Farmers Insurance Agency
08.2021 - 01.2022
Customer Service Representative
EcoWater Systems
03.2021 - 05.2021
Certified/Registered Pharmacy Technician - Pharmacy
Wichita Technical Institute
High School Diploma -
Campus High School