MAKAILAH FIGUEROA
ROCKFORD,IL
Summary
Motivated professional with over 3 years of experience in customer service, critical thinking, and problem solving. Proven ability to enhance productivity and efficiency across multiple organizations. Strong leadership and communication skills complement a solid foundation in administrative tasks.
Overview
6
6
years of professional experience
Work History
Medical Scheduler
Receivable Solutions Inc
08.2024 - Current
- Updated and maintained accurate patient records in scheduling system.
- Processed incoming referrals, verifying insurance and scheduling appointments for new patients.
- Answered incoming calls from patients regarding appointment inquiries and changes.
- Trained new employees on procedures for scheduling and data entry into EHR system.
Optician
Primary Eyecare Centers
01.2024 - 08.2024
- Fitted, sized, and adjusted eyewear for optimal comfort and prescription accuracy.
- Reviewed prescriptions to ensure alignment with patient needs and preferences.
- Assisted patients in selecting frames, lenses, and coatings tailored to individual specifications.
Contact Lens Specialist and Optician
Americas Best Contacts and Eyeglasses
01.2023 - 01.2024
- Conducted patient consultations on contact lens options, care products, and associated costs.
- Supervised and trained opticians and technicians on fitting regulations and patient education.
- Oversaw inventory of contact lenses to ensure adequate supply for patient needs.
- Collaborated with team to address patient concerns and enhance satisfaction.
Lead Trainer
Ross Dress for Less
01.2022 - 01.2023
- Developed and utilized training materials to instruct new associates on company policies and procedures.
- Resolved customer issues while processing returns, exchanges, and applying discounts or coupons per transaction.
Shift Supervisor
Steak N Shake
01.2021 - 12.2021
- Handled customer inquiries and resolved complaints to maintain positive relationships.
- Provided direction and support to team members for effective performance.
- Oversaw shift management, ensuring proper opening and closing procedures were followed.
- Verified equipment functionality and maintained cleanliness of working area.
Administrative Assistant
Serial Slay Cosmetics
01.2020 - 01.2021
- Delivered technical support by mastering Microsoft Office and swiftly adapting to new software.
- Coordinated marketing events and meetings through various social media platforms.
- Assisted in launching projects for newly released products to enhance market presence.
Skills
- Team leadership
- Time management
- Effective communication
- Problem solving
- Attention to detail
- Adaptive learning
- Strong organization
- Critical thinking
- Multitasking Abilities
- Goal setting
Timeline
Medical Scheduler
Receivable Solutions Inc
08.2024 - Current
Optician
Primary Eyecare Centers
01.2024 - 08.2024
Contact Lens Specialist and Optician
Americas Best Contacts and Eyeglasses
01.2023 - 01.2024
Lead Trainer
Ross Dress for Less
01.2022 - 01.2023
Shift Supervisor
Steak N Shake
01.2021 - 12.2021
Administrative Assistant
Serial Slay Cosmetics
01.2020 - 01.2021
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