Makaiya Williams
Tucker,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Inbound Associate
Amazon
Stone Moutain, GA
08.2022 - Current
- Worked with inventory managers and unloaders to plan deliveries.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Maintained accurate computer records of materials weights, bill amounts and identified variances.
- Unloaded pallets and deliveries and organized products in warehouse.
- Coordinated warehouse organization scheme and product placements.
Customer Service Representative
Dillards Dept Store
Dunwoody, GA
10.2021 - 05.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Recorded account information to open new customer accounts.
- Recommended products to customers, thoroughly explaining details.
Cashier
Best Buy
Warner Robins, GA
07.2020 - 10.2021
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Collected and authorized payments of guests.
- Created price tags and merchandise signs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
Education
Healthcare
Gwinnett Technical College
Lawrenceville, GA 08.2022 - Current
High School Diploma -
Veterans High School
Kathleen, GA 06.2020 - 06.2020
Skills
Inbound sales
Knowledgebase software
Documentation and reporting
Product knowledge
Stocking and replenishing
Retail materials management
Sales expertise
POS systems expert
Warehousing functions
Retail store support
Order fulfillment
Money handling abilities
Timeline
Inbound Associate
Amazon
08.2022 - Current
Healthcare
Gwinnett Technical College
08.2022 - Current
Customer Service Representative
Dillards Dept Store
10.2021 - 05.2022
Cashier
Best Buy
07.2020 - 10.2021
High School Diploma -
Veterans High School
06.2020 - 06.2020