Summary
Overview
Work History
Education
Skills
Assessments
Timeline
Generic

Makala Brooks

Branson,MO

Summary

Dynamic sales/customer service professional with a proven track record in high-productivity environments, consistently exceeding goals and driving results. Demonstrates expertise in customer relationship management, negotiation, and strategic planning, contributing to business growth. Detail-oriented and organized, with strong communication skills and adaptability that enhance performance under pressure. Aiming to leverage skills in challenging roles to further elevate organizational success.

Overview

9
9
years of professional experience

Work History

Sales Representative

Extra Mile Vanlines
Reston, VA
01.2024 - Current
  • Experienced in utilizing Granot software and RingCentral.
  • Presented moving options, securing sales from curious buyers.
  • Fostered ongoing customer rapport.
  • Evaluate client needs for better decision-making.
  • Contacted potential clients using multiple platforms.
  • Demonstrated capability to work independently in a remote setting.
  • Utilized social media to drive carrier and lead generation.
  • Managed call routing to ensure proper departmental direction.
  • Accepted diverse payment methods from clients.
  • Reviewed contracts thoroughly before agreements to guarantee clients' comprehension of all terms/conditions.

Sales Representative

Absolute Relocation
Lighthouse Point, FL
01.2023 - 01.2024
  • Skilled in executing tasks with Granot software.
  • Delivered efficient sales results.
  • Cultivated strong customer connections.
  • Negotiated cost efficiencies and assessed customer needs.
  • Connected with target audiences through various outreach channels.
  • Operated as remote associate independently.

Customer Service Representative

TTEC - Project Banking
Springfield, MO
03.2021 - 03.2023
  • Provided efficient support for customers' banking needs via inbound calls.
  • Analyzed problems to deliver solutions for customers.
  • Expertise in servicing financial products, including debit and credit cards.
  • Managed escalated calls that exceeded frontline resolution capabilities.
  • Developed solutions to resolve complex issues.
  • Managed tasks remotely with minimal supervision.
  • Developed strong customer relationships to encourage repeat business.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Answered customer inquiries and provided accurate information regarding products and services.

Personal Care Attendant

Kindred at Home Health
Branson, MO
10.2019 - 03.2021
  • Maintained consistent interaction with clients, their families, friends, and health care providers.
  • Help clients by assisting with crucial tasks including mobility assistance, running errands, preparing meals, housekeeping duties and personal care.
  • Efficiently managed time and schedule to meet client needs promptly.
  • Completed submission of travel logs, time sheets, and case notes to the office.
  • Adhered to HIPAA laws and regulations, maintaining patient confidentiality.
  • Promptly communicated any changes in client's condition or behavior to supervisor, manager, care team members.
  • Built strong and trusting rapport with clients and loved ones.
  • Provided companionship through conversation, games or other activities that are enjoyable for the client.

Office Assistant

Riviera Dunes Marina
Palmetto, FL
05.2019 - 09.2019
  • Distributed lease agreements, hurricane plans, hold harmless agreements, and rules/regulations to owners and tenants.
  • Ensured liability coverage compliance with marina policies through COI collection for all owners and tenants.
  • Gathered necessary documentation for compliance with Department of Environmental Protection regulations.
  • Evaluated and confirmed invoice accuracy.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Answered telephones, directed calls, and took messages.
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
  • Managed daily office operations and maintained a clean and efficient workspace.
  • Maintained an organized filing system of paper documents and electronic files.
  • Communicated with customers, employees and vendors to answer questions and address complaints.

Administration Assistant

A Class Movers
Sarasota, FL
01.2019 - 05.2019
  • Prepared and submitted timely payroll reports.
  • Assessed software programs suitable for company needs.
  • Managed customer needs, concerns, and complaints during pick-up and delivery processes.
  • Ensured maintenance of standards per DOT regulations.
  • Analyzed previously purchased leads and completed refund requirements on irrelevant leads
  • Maintained current schedule and rearranged client appointments as necessary in coordination with dispatch department.
  • Scheduled and verified pick-up dates and times for upcoming moves.
  • Drove customer feedback to deliver information to management for corrective action.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.

Verification Specialist

SumDay Vacations
Branson West, MO
08.2017 - 12.2018
  • Performed cross-references during manual verification of client timeshare property data using multiple programs and documents.
  • Evaluated legal documents to facilitate transfer processes.
  • Obtained necessary data about estoppels by reaching out to multiple worldwide resorts.
  • Demonstrated exceptional problem-solving skills utilizing various online resources.
  • Implemented various practices to adhere to required time frames.

Assistant Manager

Unique Home N Wedding Shows
Branson, MO
05.2017 - 08.2017
  • Executed marketing campaigns utilizing telemarketing, emails, and networking.
  • Developed various print media like brochures, fliers, and business cards to support coordinated event promotion.
  • Scheduled appointments and meetings with local professionals.
  • Enhanced contract management by efficiently gathering agreements from established organizations.
  • Collaborated with web designer to update site.
  • Developed and oversaw numerous business accounts.
  • Cultivated an exceptional marketing environment to advance business and consumer connections.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Maintained up-to-date knowledge of company products and services.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Proposed or approved modifications to project plans.

Floor Supervisor

Crown Valley Distillery
Branson, MO
04.2016 - 04.2017
  • Supervised day-to-day activities at the Distillery to ensure proper and timely procedure completion.
  • Involved in the execution of product distilling, bottling, and waxing.
  • Handled all aspects of merchandising efficiently.
  • Supervised small teams of 3 to 4 employees.
  • Innovated fresh beverage recipes based on current stock.
  • Represented distillery and marketed offerings at various external gatherings.
  • Ensured accurate distribution through document analysis.
  • Executed strategic marketing plans resulting in increased client base.
  • Ensured compliance with safety regulations and company policies.
  • Trained and coached new employees according to new hire procedures and proven sales strategies.
  • Processed customer payments accurately and efficiently.

Education

High school diploma or GED - General

Blue Springs South High School
Blue Springs, MO
01.2007

Skills

  • Efficient Cash Processing
  • Payment processing
  • Daily Cash Reconciliation
  • Sales Performance
  • Retail Merchandising
  • HIPAA Compliance Knowledge
  • Strong Customer Service Skills
  • Customer retention
  • Payroll Administration
  • Microsoft Excel
  • Microsoft Word
  • Efficient Multitasking
  • Skilled in Handling Multi-Line Calls
  • Effective Communication
  • Proficient in Computer Systems
  • Pipeline building
  • Product and service sales

Assessments

  • Home health aide skills, Proficient, 10/01/20
  • Inside sales, Proficient, 06/01/23
  • Sales skills, Proficient, 10/01/20

Timeline

Sales Representative

Extra Mile Vanlines
01.2024 - Current

Sales Representative

Absolute Relocation
01.2023 - 01.2024

Customer Service Representative

TTEC - Project Banking
03.2021 - 03.2023

Personal Care Attendant

Kindred at Home Health
10.2019 - 03.2021

Office Assistant

Riviera Dunes Marina
05.2019 - 09.2019

Administration Assistant

A Class Movers
01.2019 - 05.2019

Verification Specialist

SumDay Vacations
08.2017 - 12.2018

Assistant Manager

Unique Home N Wedding Shows
05.2017 - 08.2017

Floor Supervisor

Crown Valley Distillery
04.2016 - 04.2017

High school diploma or GED - General

Blue Springs South High School

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Makala Brooks