Makala Lawrence
Asheville,NC
Summary
Driven and detail-oriented professional with experience at Deerfield Episcopal Retirement Community, excelling in housekeeping and customer service. Demonstrated ability to enhance guest satisfaction and maintain a spotless environment, leveraging deep cleaning expertise and exceptional communication skills. Proven track record in teamwork and collaboration, significantly improving operational efficiency. Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members.
Overview
2
2
years of professional experience
Work History
House Keeper
Deerfield Episcopal Retirement Community
04.2023 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Make bed, wash and replace sheets.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Performed general housekeeping and cleaning tasks.
- Performed light housekeeping tasks for patients'' homes, maintaining cleanliness and promoting a comfortable living space.
- Improved guest satisfaction by promptly addressing and resolving housekeeping concerns and requests.
Fast Food Crew Member
Chick-fil-A
07.2022 - 03.2023
- Worked front counter, drive-thru and other areas.
- Demonstrated exceptional multitasking abilities while managing multiple orders during busy shifts without compromising quality or service standards.
- Took orders, prepared meals, and collected payments.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Collaborated with team members to complete orders.
- Worked well with teammates and accepted coaching from management team.
- Maintained restaurant cleanliness through regular cleaning duties such as sweeping, mopping, and wiping down surfaces.
- Improved customer satisfaction by providing efficient and friendly service during peak hours.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Collaborated with team members to achieve daily goals, maintaining excellent communication and teamwork.
Education
High School Diploma -
Homeschool
Asheville, NC03.2022
Skills
- Teamwork
- Housekeeping
- Cleaning and organizing abilities
- Customer Service
- Customer service-focused
- Deep cleaning expertise
- Customer-Oriented
- Exceptional communicator
- Team Support and Collaboration
Timeline
House Keeper
Deerfield Episcopal Retirement Community
04.2023 - Current
Fast Food Crew Member
Chick-fil-A
07.2022 - 03.2023
High School Diploma -
Homeschool
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