Makala Logan
Greensboro,NC
Summary
Passionate associate with commitment to supporting clients in all aspects of cases. Excellent communication and relationship building skills with diverse audiences.
Wide-ranging knowledge of applicable services and professionals appropriate for clients. Great problem-solving skills, devotion to personal standards of excellence to lead employees by example. Committed to reaching big-picture goals through managing organizational details and implementing daily improvements.
Overview
7
7
years of professional experience
Work History
Lead Spa Coordinator
Hand and Stone Massage and Facial
Greensboro, NC
02.2024 - Current
- Maintained 20% or higher conversion in new membership sales each month
- Assisted in creating promotional campaigns to attract new clients while increasing existing clientele base.
- Created a welcoming atmosphere by providing exceptional hospitality services such as booking reservations, attending to guest needs, and answering questions about treatments.
- Managed daily operations of the spa, ensuring smooth and efficient customer service.
- Maintained accurate records of client information including medical histories and preferences for future visits.
- Handled complaints from customers in a professional manner while resolving issues quickly and efficiently.
- Primary point of contact for members and guests, delivering information on spa products, services and monthly promotions.
- Greeted customers and provided exceptional customer service.
- Maintained composure during pressure situations while continuing to execute pitches accurately.
NGO Project Assistant
Africa Unite
Cape Town South Africa
09.2023 - 12.2024
- Enhanced NGO''s community outreach by organizing and participating in various events and campaigns.
- Assisted in the development of comprehensive project proposals for securing grants and funding opportunities.
- Performed research related to projects as requested by the Project Manager.
- Participated in weekly status meetings with the Project Manager to discuss ongoing tasks and issues requiring resolution.
- Developed processes and procedures to ensure efficient workflow of projects.
- Conducted thorough research on relevant issues, contributing valuable data to support NGO''s initiatives.
- Developed strong relationships with local stakeholders by engaging in regular communication and attending meetings.
- Created compelling content for social media channels, increasing awareness and engagement among target audiences.
- Provided administrative support to senior staff members, streamlining office operations and enhancing productivity.
Sales Lead
Old Navy, Gap
Greensboro, NC
11.2022 - 01.2024
- Managed cash register operations using POS system and processed sales and returns
- Engaged shoppers, providing assistance and information on merchandise and product features
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment
- Established new accounts and serviced existing accounts maintaining professional relationships
- Researched and capitalized on emerging opportunities to build business and expand customer base
- Promoted accessories and cross-sold additional products and services through use of active persuasion
- Maintained attractive merchandise displays to maximize purchases
- Exceeded department expectations for productivity and accuracy levels.
- Resolved customer complaints in an efficient manner while maintaining quality standards.
Patient Advocate
Triad Health Project
02.2023 - 05.2023
- Helped patients understand care, coverage and payment responsibilities and rights
- Provided knowledgeable and compassionate service in response to patient questions and concerns
- Assisted patients in selecting appropriate courses of actions and obtaining needed support
- Gathered and analyzed patient information to determine special program eligibility
- Collaborated with clinical and administrative staff to meet patient needs.
Legal Assistant
Gilford County Public Defenders Office
11.2022 - 02.2023
- Participated in client interviews, observed questioning process and documented information
- Demonstrated working with people across different social identities and backgrounds
- Worked independently to meet deadlines and achieve objectives for special projects
- Analyzed facts and case law to determine possible defenses for clients
- Answered management's questions and effectively presented information upon request.
- Coordinated travel arrangements for attorneys attending out-of-town conferences or depositions.
- Answered phones promptly while providing courteous customer service.
Barista Shift Supervisor
High Five Coffee Shop
11.2017 - 04.2022
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Streamlined operations for increased efficiency by optimizing staff scheduling and task delegation.
- Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
- Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Reduced waste by implementing inventory control measures and properly storing perishable goods.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
Education
Bachelor of Science - Public Policy
North Carolina A & T State University
05.2024
Skills
- Time Management
- Inventory and Stocking
- Teamwork and Collaboration
- Staff Supervision
- Verbal and Written Communication
- Evaluating Quality of Care
- Communicating to Patients and Families
- Legal File Maintenance
- Legal Research
- Relationship Building and Rapport
- Information Confidentiality
- Complex Problem Solving
- Merchandise Flow
- Stockroom Management
Affiliations
- Gilman Scholar Alumni
- The Council on International Educational Exchange Alumni
- Dean List
Timeline
Lead Spa Coordinator
Hand and Stone Massage and Facial
02.2024 - Current
NGO Project Assistant
Africa Unite
09.2023 - 12.2024
Patient Advocate
Triad Health Project
02.2023 - 05.2023
Sales Lead
Old Navy, Gap
11.2022 - 01.2024
Legal Assistant
Gilford County Public Defenders Office
11.2022 - 02.2023
Barista Shift Supervisor
High Five Coffee Shop
11.2017 - 04.2022
Bachelor of Science - Public Policy
North Carolina A & T State University