Makaíla Meeks
Fayetteville ,GA
Summary
Accomplished professional with a proven track enhancing customer satisfaction through exceptional service and efficient problem resolution. Skilled in customer communications and inventory management, I excel in fast-paced environments, ensuring operational excellence. My expertise in dietary restriction compliance and dedication to quality control have significantly contributed to improved service delivery and customer trust.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Holiday Inn & Suites
01.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Dietary Aide
Southland Nursing Home
01.2022 - 01.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Discarded outdated food products and maintained waste disposal procedures.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
Cashier
Chick - Fi -la
08.2021 - 01.2022
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Customer Service Team Member
Kroger
01.2021 - 08.2021
- Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
- Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
- Mentored new hires by sharing best practices and experiences which resulted in faster onboarding and increased confidence in handling customer interactions.
- Collaborated with cross-functional teams to address complex customer concerns, resulting in elevated satisfaction levels.
Education
James Madison High School
Peachtree City, GASkills
- Customer Service
- Time Management
- Listening Skills
- Typing Speed
- Assertiveness
- Problem-solving skills
- Call Center Customer Service
- Customer communications
- Verbal and written communication
- Inbound phone calls
- Supply Restocking
- Kitchen Organization
- Food Preparation
- Quality Control
- Meal Planning
- Inventory Management
- Dietary restriction compliance
- Allergen awareness
- Menu development
- Food safety practices
- Nutrition knowledge
- Portion Control
- Temperature Control
- Schedule Maintenance
- Menu Planning
Timeline
Front Desk Receptionist
Holiday Inn & Suites
01.2024 - Current
Dietary Aide
Southland Nursing Home
01.2022 - 01.2024
Cashier
Chick - Fi -la
08.2021 - 01.2022
Customer Service Team Member
Kroger
01.2021 - 08.2021
James Madison High School
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