MaKala Shepherd
Nicholasville,KY
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Pharmacy Technician
Walgreen’s
01.2022 - Current
- Assisted pharmacists in preparing and dispensing prescriptions, maintaining high standards of accuracy.
- Trained new pharmacy technicians on operational procedures and best practices, fostering team development.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Managed medication inventory, ensuring compliance with safety regulations and accurate stock levels.
- Educated patients on medication usage and side effects, enhancing customer understanding and satisfaction.
Financial Aid Assistant
Spalding University
08.2019 - 05.2022
- Processed and reviewed financial aid documents, such as tax returns and FAFSA forms. Assisted students with the completion of their financial aid applications. Responded to inquiries from students, parents, and other financial aid employees in a timely manner. Maintained accurate records of student information in accordance with university policies. Performed administrative tasks.
- Assisted students with financial aid applications, ensuring compliance with university policies and federal guidelines.
- Led initiatives to streamline communication between departments, improving service delivery for prospective and current students.
- Supported the development of targeted financial aid outreach programs, leading to increased awareness among potential applicants.
- Performed wide-ranging administrative, financial and service-related functions.
- Helped students sign up and design for payment plans.
- Guided students through financial aid processes, by completing necessary forms and updating account records.
Food Server
Cattywampus
08.2021 - 01.2022
- Delivered exceptional customer service, ensuring positive dining experiences.
- Managed food orders efficiently, coordinating with kitchen staff to meet demand.
- Processed payments accurately using point-of-sale systems, minimizing transaction errors.
- Upsold daily specials and beverages, contributing to overall sales growth.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Cultivated warm relationships with regular customers.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Maintained cleanliness and organization of dining area, enhancing guest satisfaction.
Store Sales Assistant
Buff City Soaps
06.2020 - 08.2021
- Assisted customers in selecting products, enhancing overall shopping experience and customer satisfaction.
- Managed inventory levels, ensuring product availability and organization on sales floor.
- Trained new staff members on customer service protocols and product knowledge.
- Resolved customer inquiries and complaints, fostering positive relationships and repeat business.
- Increased sales by building strong customer relationships and providing excellent service.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
Education
Bachelor of Fine Arts - Graphic Design
Spalding University
Louisville, KY06.2023
Skills
- Team collaboration, Customer service, Microsoft Office, Insurance billing, Medication knowledge, Organization and Time management
- Customer service
- Team collaboration
- Answering customer questions
Activities
Art Softball Gaming and Design
Languages
English
Native or Bilingual
Interests
- Graphic Design
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
Timeline
Pharmacy Technician
Walgreen’s
01.2022 - Current
Food Server
Cattywampus
08.2021 - 01.2022
Store Sales Assistant
Buff City Soaps
06.2020 - 08.2021
Financial Aid Assistant
Spalding University
08.2019 - 05.2022
Bachelor of Fine Arts - Graphic Design
Spalding University