Summary
Overview
Work History
Education
Skills
Timeline
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Makala L. Smith

Atlanta Metropolitan area

Summary

Motivated Technology Specialist with a background in medical research, data analysis, and optimization. Expert in spearheading complex technical problems to optimize STEM methodologies. Experienced problem solver skilled in investigating and resolving customer concerns. Highly skilled in gathering, reviewing, and reporting on information. Consistently achieves service and productivity benchmarks.

Overview

2025
2025
years of professional experience

Work History

Senior Process Executive

Cognizant Technologies
Huntsville, None
04.2023 - Current
  • Aligned strategies for business growth
  • Streamlined patient insurance paperwork workflows
  • Counseled individuals regarding accessible resources including funding programs
  • Streamlined record-keeping through meticulous data entry
  • Engaged in routine meetings to evaluate patient advocacy protocols with management teams
  • Evaluated patient eligibility for state, local, and federal support programs
  • Ensured seamless enrollment from initiation to completion
  • Systematically validated documentation to mitigate significant errors influencing healthcare services and payment processes

Laboratory Research Associate

Discovery Life Sciences
Huntsville, None
01.2023 - 04.2023
  • Coordinate the accuracy of services, data, and information delivered to customers and pathologists
  • Complied with all HIPAA guidelines
  • Pseudonymized more than 1,000 samples
  • Maintained high attention to detail during sample handling
  • Managed cases and review batches on imaging platform
  • Organized inventory samples by alphanumerical sequence
  • Manage regulatory requirements within the organization
  • Executed additional responsibilities given by supervisor
  • Maintained consistent attendance as a key job function
  • Managed customer relationships using Salesforce CRM software.

Field Service Engineer

Abbott Laboratories
Detroit, None
07.2022 - 12.2022
  • Conducted system installations, hardware upgrades, and software updates for medical systems
  • Maintained detailed and precise records to support Quality Management audits
  • Coordinated work-related travel adhering to schedules established by Field Service Manager
  • Delivered precise business expense reports in compliance with company policy
  • Assisted in implementing policies aligned with Quality and Environmental Management Systems
  • Cultivates strong cooperation with employees, customers, contractors, and vendors
  • Manage LMS by uploading and organizing new content
  • Executed systematic maintenance plans, resulting in optimal operational efficiency

Clinical Engineer

Beaumont Urgent Care by Well Street
Royal Oak, None
11.2021 - 07.2022
  • Developed and implemented communication techniques to enhance clinician input
  • Conducted venipunctures, administered medications and vaccines, documented vital signs
  • Collaborated with clinical staff to gather necessary information for technological requirements
  • Utilized software systems for accurate data entry
  • Package specimens for internal analysis and laboratory processing

Clinical Administrator

Beaumont by Wellstreet
Royal Oak, MI
  • Works alongside diverse healthcare professionals to enhance collective efficiency
  • Anticipates variations in patient well-being and employee productivity challenges
  • Manage cases from patient intake to service termination
  • Collaborated on developing comprehensive care plans
  • Ensured adherence to stability protocols through consistent product testing

Education

Master of Science - Healthcare Management And Informatics

Kennesaw State University
Kennesaw
08.2024

Bachelor of Science - Biology

Alabama A&M University
Huntsville, AL
05.2021

Skills

  • Biomedical Training Background
  • Project management
  • Results-Driven Leadership
  • Technical Troubleshooting
  • Versatile Learner
  • System Diagnostics Expertise
  • Data and Business Analytics
  • Customer Support Expertise
  • LMS Administration
  • Medical Device Management
  • Experienced in Diagnostic Testing Techniques
  • Salesforce Implementation
  • Process Implementation
  • Accounts receivable management
  • Instrument Calibration
  • Technical Writing
  • Statistics and SAS

Timeline

Senior Process Executive

Cognizant Technologies
04.2023 - Current

Laboratory Research Associate

Discovery Life Sciences
01.2023 - 04.2023

Field Service Engineer

Abbott Laboratories
07.2022 - 12.2022

Clinical Engineer

Beaumont Urgent Care by Well Street
11.2021 - 07.2022

Clinical Administrator

Beaumont by Wellstreet

Master of Science - Healthcare Management And Informatics

Kennesaw State University

Bachelor of Science - Biology

Alabama A&M University

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Makala L. Smith