Makala Conley
Clearfield,UT
Overview
9
9
years of professional experience
1
1
Certification
Work History
Virtual Receptionist
Jill's Office
Clearfield, UT
05.2023 - 12.2024
- Facilitated seamless interaction between businesses and clients through professional call handling.
- Maintained detailed records of all calls, messages, and client interactions to ensure accurate information sharing and followups.
- Increased productivity with thorough knowledge of company services, products, and personnel roles to effectively address caller inquiries.
- Provided exceptional support during peak call periods through effective multitasking skills while remaining calm under pressure.
- Managed a high volume of inbound calls, providing efficient service and support for clients and colleagues.
Customer Service Representative
AAA
Remote
01.2019 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Front Desk Rep
Ashley Furniture
Layton, UT
03.2022 - 04.2023
- Performed data entry tasks and organized filing systems.
- Participated in regular team meetings to address operational improvements and discuss opportunities for enhancing guest services.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
- Resolved customer complaints and concerns, resulting in improved customer retention and loyalty.
- Managed phone lines effectively, reducing hold times and directing calls appropriately for improved communication across departments.
- Assisted in maintaining a high standard of cleanliness and organization at the front desk, creating a welcoming atmosphere for guests upon arrival.
Barista
STARBUCKS
Las Vegas, NV
11.2015 - 01.2019
- Handled order-taking and beverage preparation efficiently.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Education
Cosmetology license - Cosmetology
Avalon Institute
Layton, UTDIPLOMA - General
Cimarron Memorial High School
Las Vegas, NV06.2015
Skills
- Microsoft Outlook
- Time management
- Cash Handling
- Scheduling
- Data entry
- Google Suite
- Microsoft Powerpoint
- Administrative experience
- Office experience
- Administrative duties
- Microsoft Word
- Customer service
- Filing
- Clerical experience
- Microsoft Office
- Phone etiquette
- Call center
- Computer knowledge
Certification
- Driver's License
- Cosmetology License
Timeline
Virtual Receptionist
Jill's Office
05.2023 - 12.2024
Front Desk Rep
Ashley Furniture
03.2022 - 04.2023
Customer Service Representative
AAA
01.2019 - 07.2023
Barista
STARBUCKS
11.2015 - 01.2019
- Driver's License
- Cosmetology License
Cosmetology license - Cosmetology
Avalon Institute
DIPLOMA - General
Cimarron Memorial High School