Summary
Overview
Work History
Education
Skills
Certification
Training
Timeline
Generic

Makalah J. Black

Elgin,SC

Summary

Driven and motivated to help organizations thrive. Skilled in prioritizing and completing tasks independently. Accustomed to working in fast paced environment with the ability to think quickly and successfully handle difficult situations. Enthusiastic individual boasting a background in logistics and customer service. A driven team member known for taking on a variety of job tasks and willing to cross-train in different departments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Lead Sales Associate/ Trainer

Lidl
Columbia, S.C.
11.2020 - 09.2024
  • Knowledgeable Training Specialist successful at developing and overseeing site-based training and online training programs
  • Dedicated to improving employee performance, work quality, and team productivity through successful training initiatives
  • Assist with overseeing warehouse stock level, orders, and supplies
  • Process orders and track shipments for timely delivery
  • Packing and unpacking shipments ensuring inventory is counted and managed effectively
  • Travel from one store to another delivering orders when needed
  • Train newly hired employees in security, monetary procedures, and customer service expectations
  • Provide constructive feedback and positive reinforcement to keep trainees motivated
  • Develop and coordinate training to help individuals learn company policies, procedures, and job tasks
  • Facilitated orientation and training classes to communicate policies and procedures to new hires
  • Administrate course content, schedules and attendance utilizing learning management system
  • Maintain or ensure maintenance of a clean and sanitary working and shopping environment

Department Manager

Target
Columbia, S.C.
11.2018 - 11.2020
  • Interface with customers to identify purchasing needs and direct them to appropriate department; recommend additional products or cost-effective alternatives to enhance service and satisfaction
  • Maintain the department in an orderly and clean manner
  • Change prices as required when such a need arises
  • Place an order for any item that is presently out of stock in the event such item is not automatically ordered by the system
  • Assist in training new employees when called upon to help
  • Ensure the correctness of all the shelf caps
  • Provide required help for customers in locating items
  • Make regular reports to management regarding department operation and challenges
  • Carry out periodic inventory of items in stock and those out of stock
  • Maintain and organize store displays to enhance product visibility and expedite product location activities
  • Champion promotional items to increase sales revenues and actualize consultative sales techniques to achieve set sales goals; confirm and change price signage on designated products during seasonal promotions
  • Facilitate inventory and stock management; conduct routine cycle counts and inventory audits and replenish inventories while minimizing excess

Sales Associate

Wal-Mart
Columbia, S.C.
09.2016 - 10.2018
  • Sales associate who assists who is tasked in being in charged with the responsibility of welcoming customers and helping them with locating merchandise within the store
  • Greeting customers and making sure they find everything they need
  • Ringing up customer purchases throughout the day
  • Operating cash registers while adhering to store policy on returns and coupons
  • Putting away merchandise and rotating stock as needed
  • See to the immediate removal of damaged or expired wares
  • Ensuring effective merchandise presentation
  • Ensuring cleanliness in the department
  • Assisting customers with locating products
  • Keeping the workstation clean
  • Promoting various Walmart products like extended warranties and store credit card offers

Education

Grand Canyon University
05.2028

Skills

  • Customer Service Experience
  • Time Management
  • Excellent Communication Skills
  • Decision Making Ability
  • MS Office Suite
  • Outlook
  • Word
  • Strong Interpersonal Skills
  • Independent Worker
  • Problem Solving Skills
  • Valued Team Player

Certification

  • Supply Specialist, Honor Graduate
  • Quartermaster FTX Hero Award

Training

Army Basic Combat Training and Advanced Individual Training, 03/01/24, Platoon Leader, Squad Leader

Timeline

Lead Sales Associate/ Trainer

Lidl
11.2020 - 09.2024

Department Manager

Target
11.2018 - 11.2020

Sales Associate

Wal-Mart
09.2016 - 10.2018

Grand Canyon University

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Makalah J. Black