Makalah Thompson
Durham,NC
Summary
Dynamic and results-oriented professional with a proven track record, leveraging exceptional customer service and computer skills to enhance operational efficiency and client satisfaction. Excelled in leadership roles, demonstrating creative problem-solving abilities and a capacity for working under pressure. Achieved notable customer retention rates by prioritizing clear communication and fast learning.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
ACS
12.2021 - Current
- Accurately verified information and updated information databases as necessary
- Redirected calls as needed and worked with my supervisor to address any outstanding issues or concerns
- Answered phone calls and provided callers with pertinent information and assistance
- Provided customers with quality assistance through phone calls, emails, and internet chats
- Maintained call center database by collecting and recording information
- Remained calm and considerate of customers at all times
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
Delivery Driver
Amazon
11.2020 - 11.2021
- Worked with a commitment to customer care and the Amazon mission
- Assisted delivery drivers with loading packages onto trucks
- Packed and moved high quality valuables and prepared them for delivery
- Handled small and large packages with care and precision.
Food Service Worker
Central Regional Hospital
08.2018 - 11.2020
- Assisted with food preparations prior to service
- Handled food with sanitation and safety in mind
- Followed recipes closely and served food in accordance with restaurant serving guidelines
- Worked to provide customers with the highest quality food, beverage, and service experience
- Placed orders for necessary goods such as food, kitchen tools, and cleaning products
- Prepared and delivered food trays to hospital patients
- Read production orders and accurately placed on trays
- Collected dirty trays/carts and returned to kitchen for cleaning.
Education
South Granville High School
06.2017
Skills
- Ability to Work Under Pressure
- Customer Service
- Computer Skills
- Active Listening
- Highly Motivated
- Microsoft Office
- Good Communication
- Creative Problem Solving
- Ability to Learn Quickly
- Leadership Skills
References
- Ariel Robinson, ACS, (984) 218-0768, arobinson2614@yahoo.com
- LaQualia Freeman, Central Regional Hospital, 2527675318
- Rosa Burwell, (919) 482-0257
Timeline
Customer Service Representative
ACS
12.2021 - Current
Delivery Driver
Amazon
11.2020 - 11.2021
Food Service Worker
Central Regional Hospital
08.2018 - 11.2020
South Granville High School