Summary
Overview
Work History
Education
Skills
Preferred Name
Certification
Timeline
Generic

Makalah Yakes

Grand Rapids

Summary

Knowledgeable and dedicated customer service professional with extensive experience in retail and medical settings. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with staff. Motivated to maintain customer and patient satisfaction as well as contribute to company success. Specialize in quality, speed and process organization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating positive work environments and growing within their department.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Concierge Team Leader

HelenNow
10.2023 - Current
  • Enhanced patient satisfaction by promptly addressing inquiries and providing personalized recommendations.
  • Established a strong rapport with returning patients, resulting in repeat positive experiences.
  • Motivated team members through recognition and referrals to awards, fostering a positive work environment that encouraged growth and development within the company.
  • Resolved patient complaints professionally and efficiently, maintaining a high level of patient satisfaction throughout their stay.

Patient Care Aide

American House
11.2022 - 02.2023
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.

Customer Service Representative

Concentrix
06.2021 - 05.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Collected and analyzed customer information to prepare product or service reports.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Facilitated inter-departmental communication to effectively provide customer support.

Pharmacy Technician

Meijer
06.2019 - 04.2021
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Counted, measured and compounded medications following standard procedures.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

Waitress

Logan's Roadhouse Restaurant
02.2019 - 05.2019
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Checked identification for minimum age for sale of alcoholic beverages.

Cashier

Walmart
10.2018 - 01.2019
  • Handled cash, credit, debit cards and personal checks, providing correct change in payment transactions
  • Bagged merchandise in careful and efficient manner to minimize damage
  • Engaged customers warmly and provided immediate and dedicated assistance.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

High School Diploma - Personal Finance

Concord High School
Wilmington, DE

Skills

  • Typing Proficiency
  • Professional Telephone Demeanor
  • Managing Multiple Tasks
  • Customer Consulting
  • Computer Proficiency
  • Quality Control
  • Customer Relations
  • Conflict Resolution

Preferred Name

Anastasia Beaumont

Certification

CPhT - Certified Pharmacy Technician

Timeline

Concierge Team Leader

HelenNow
10.2023 - Current

Patient Care Aide

American House
11.2022 - 02.2023

Customer Service Representative

Concentrix
06.2021 - 05.2022

Pharmacy Technician

Meijer
06.2019 - 04.2021

Waitress

Logan's Roadhouse Restaurant
02.2019 - 05.2019

Cashier

Walmart
10.2018 - 01.2019

High School Diploma - Personal Finance

Concord High School

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