MAKALAPUA ALIP
Kailua-Kona,HI
Summary
Hardworking and reliable employee with strong ability in leadership and work ethic. Offering aloha, commitment and dedication. Highly organized, proactive and punctual with a team-oriented mentality.
Offering strong interpersonal skills and natural ability to connect with customers, eager to learn and develop in sales environment. Brings understanding of sales techniques and customer engagement strategies. Ready to use and develop communication and organizational skills in the Guest Advocate (Cashier) role.
Overview
5
5
years of professional experience
Work History
Sales Associate
AutoZone
07.2023 - 11.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Security Officer
Allied Universal Security Services USA
04.2019 - 03.2023
- Guarded restricted areas to prevent unauthorized entry
- Managed owner assets to mitigate risk regarding residential properties
- Managed credentialing for site employees, consultants and subcontractors
- Presented reports, findings and recommendations to upper management and relayed information regarding potential threats
- Prevented security breaches by analyzing systems and researching risks
- Ran routine security checks, suggesting improvements as necessary
- Demonstrated public safety education through thorough patrolling of community events
- Implemented new security protocols to prohibit trespassing and increase safety
- Detected and reported unauthorized personnel and activities
- Managed employee access, security roles and permissions
- Maintained safety of residents by conducting foot patrols, monitoring vehicle traffic and identifying unauthorized persons or vehicles on premises
- Wrote detailed reports regarding daily security activities and notable incidents
R&L Taxi & Tours LLC
03.2022 - 12.2022
- Make phone calls, arrange appointments for pick ups
- Provide safe transportation on the Big Island & Maui
- Collect cab fare in various payment methods
- Conduct excellent customer service to clients as well as contracts
Security Guard
Securitas Security Services USA
01.2022 - 03.2022
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions
- Secured personal and premises by inspecting buildings and patrolling property
- Investigated reported incidents to protect company assets
- Guarded restricted areas to prevent unauthorized entry
- Supervised property entrances and exits and monitored employee safety
- Wrote detailed reports regarding daily security activities and notable incidents
- Demonstrated strong attention to detail and accuracy when providing information to Security Management
- Managed employee access, security roles and permissions
- Enforced security regulations and escorted non-compliant individuals to private areas for processing
Receptionist
Earnhardt Hyundai
10.2021 - 01.2022
- Answered and directed incoming calls using a multi-line telephone system
- Processed payments and updated accounts to reflect balance changes
- Oversaw office inventory by restocking supplies and submitting purchase orders
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment
- Greeted and directed visitors to appropriate personnel and answered an average of100 calls and emails daily
- Handled payment processing and provided customers with receipts and proper bills and change
- Answered office phone and emails to schedule appointments, answer questions, and document information
- Pulled and organized requested documentation
- Maintained front office cleanliness and organized supplies to increase productivity
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions
- Signed for packages, recorded deliveries, and distributed to personnel
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods
Education
High School Diploma -
KOHALA HIGH SCHOOL
Kapaau, HI05.2015
Skills
- Reliable and Trustworthy
- Friendly, Positive Attitude
- Customer Service
- Customer service
- Excellent people skills
- Reliable and punctual
- Money handling
Timeline
Sales Associate
AutoZone
07.2023 - 11.2023
R&L Taxi & Tours LLC
03.2022 - 12.2022
Security Guard
Securitas Security Services USA
01.2022 - 03.2022
Receptionist
Earnhardt Hyundai
10.2021 - 01.2022
Security Officer
Allied Universal Security Services USA
04.2019 - 03.2023
High School Diploma -
KOHALA HIGH SCHOOL
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