Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Makali Strong

Landis,NC

Summary

Data management professional prepared to excel in data accuracy and organization. Proven track record of maintaining high standards in data entry and information management. Known for collaboration and adaptability, ensuring seamless team operations and goal achievement. Skills include fast typing, attention to detail, and proficiency with office software.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

TTEC
07.2023 - 09.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Healthcare Technician

Atrium Health Cabarrus
06.2022 - 02.2023
  • Managed patient intake and discharge processes, ensuring a seamless and organized transition between care settings.
  • Promoted a positive healing environment by actively engaging and interacting with patients during their recovery process.
  • Improved patient care by accurately recording and communicating vital signs to medical staff.
  • Increased patient comfort by promptly responding to call bells and addressing individual needs or concerns.
  • Certified phlebotomy skills resulted in faster turnaround times for lab results leading to quicker treatment decisions for patients.
  • Maintained strict adherence to HIPAA regulations while handling sensitive patient information with discretion and professionalism.
  • Demonstrated proficiency in operating various medical equipment such as EKG machines, blood pressure monitors, glucose meters, and pulse oximeters for accurate data collection.

Virtual Assistant

Crosby Scholars
01.2020 - 01.2022
  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Answered and screened calls to provide information, schedule appointments and take detailed messages.
  • Facilitated smooth operations with proficient data entry and document management for various projects.
  • Maintained a well-organized database system for improved information accessibility in daily operations.
  • Completed business correspondence, transcription, and data entry.
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Verified accuracy of data entered into system to produce error-free reports.

Education

High School Diploma -

South Rowan High School
China Grove, NC

Skills

  • Customer Engagement
  • Focused Listening Ability
  • Efficient Data Management
  • Analytical Problem Solving
  • Conflict Resolution
  • Proficient in Computer Applications
  • Excel Spreadsheet Management
  • Microsoft outlook
  • Microsoft Word
  • Detail-Oriented Analysis
  • Accuracy in Data Handling
  • Accurate Typing Ability
  • Self-Motivated Professional

Timeline

Customer Service Representative

TTEC
07.2023 - 09.2023

Healthcare Technician

Atrium Health Cabarrus
06.2022 - 02.2023

Virtual Assistant

Crosby Scholars
01.2020 - 01.2022

High School Diploma -

South Rowan High School

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Makali Strong