Makalin Langford
Carrollton,GA
Summary
Diligent professional with superior work ethic, friendly demeanor and several years of experience. Customer-focused employee with commitment to quality assurance. Background includes receiving, inspecting and logging products and maintaining cleanliness of storage areas. Confidently operates warehouse machinery and vehicles. Promotes customer confidence and satisfaction with accurate order preparation. Trained to load balanced trailers with properly secured loads. Determined Stocker familiar with warehouse operations. Well-versed in receiving orders and counting to compare parts received against items ordered. Detail-oriented order fulfillment team members quickly picks and packs high volume of daily orders with near-perfect record. Trained in stock management systems, forklift operation and RFID tracking. Hardworking and successful in demanding, high-pressure environments. Motivated and friendly worker with a flexible schedule and willing to work weekends. Work collaboratively with team members and provide excellent customer service.
Overview
10
10
years of professional experience
Work History
Order Fulfillment Associate
Sam's Club
Sharpsburg, GA
05.2018 - Current
- Followed picking and packing specifications for each type of product
- Fulfilled orders accurately to surpass customer expectations for online shopping experiences
- Coordinated replacement products to meet customer needs with similar levels of quality
- Documented product movements, packages and order details using hand-held and machine scanners
- Packed and unpacked items to be stocked on shelves in stockrooms, warehouses and storage yards
- Cleaned display cases, shelves and aisles regularly to keep store professional and customer-ready
- Kept inventory areas clean and accessible to maximize productivity
- Counted stock through daily cycles and documented data in computer database
- Minimized risk of loss by carefully closing and securing packages
- Maintained clean containers, conveyors and work areas to minimize safety issues
- Kept inventory records accurate by conducting routine counts and complete audits of available products
- Completed accurate work by carefully measuring, weighing and counting materials
- Reduced warehouse hazards by disposing of trash and debris
- Restocked shelves, racks and bins with latest stock in attractive displays
- Collected and disposed of excess stock, defective items or obsolete materials
- Assembled and padded containers to protect merchandise during transport.
Food Service Worker
KFC
Newnan, GA
01.2015 - 06.2017
- Replenished ingredients to maintain stock levels for food preparation demands
- Served food during planned meal schedules while observing procedures
- Practiced safe food-handling practices and observed all sanitation protocols
- Answered questions about preparation methods and nutrition requirements while serving food
- Maintained freshness and reduced waste by storing perishable items in temperature-controlled spaces
- Supported team goals by following instructions during shifts
- Prepared required food portions to fulfill high-volume orders
- Operated kitchen equipment to slice, mix or cook assigned recipes
- Instructed new team members in quality food preparation to fulfill planned menu
- Cleaned and sanitized surfaces and equipment before and after meal services
- Cleared prep tables, service counters and steam tables for kitchen staff usage
- Prepared special orders following prescribed diets with correct ingredients
- Met incoming trucks to quickly move frozen, refrigerated and dry goods to storage locations
- Washed hands and used PPE to prevent cross-contamination when handling raw ingredients
- Used daily task lists to prepare ingredients, start up or shut down equipment and clean kitchen areas
- Communicated clearly with team members and customers to create friendly rapport
- Verified stocks regularly and pulled in new items from main storage areas to replenish food stations
- Suggested additional items such as side dishes, drinks and desserts to increase per-customer revenue
- Checked customer areas frequently, restocking, cleaning and resetting tables as required
- Received and handled customer complaints in line with company procedure
- Trained in multiple kitchen stations to offer skilled support during rush periods
- Wiped down high-touch areas regularly for appearance and to minimize spread of germs
- Stocked kitchen and dining areas to support smooth service
- Flexed between preparation and service work depending on current customer requirements.
Education
Bachelor of Arts - Mass Communications
University of West Georgia
Atlanta, GASkills
- Shipment packing
- Section reset coordination
- Trailer loading
- Pallet building
- Order picking
- Warehouse operations
- Maintain records
- Organized paperwork
- Packing and shipping
- Labeling and stocking
- Serve customers
- Document updates
- Pack orders
- Product transport
- Prepare orders
- Work area maintenance
- Rotate stock
- Data entry
- Stock replenishment
- Refunds processing
- Refunds and exchanges
- Complaint escalation
- Product knowledge
- Guest services
- Customer service
- Problem resolution
- Order processing
- Warehouse Operations
- Barcode scanning
- Shipping procedures
- Packing expertise
- Quality Control
- Work order processing
- Forklift Operation
- Problem-Solving
- Shipping and receiving
- Loss Prevention
Timeline
Order Fulfillment Associate
Sam's Club
05.2018 - Current
Food Service Worker
KFC
01.2015 - 06.2017
Bachelor of Arts - Mass Communications
University of West Georgia