Makalyn Hitchcock
North American Credit Services Inc.
South Pittsburg,TN
7
years of professional experience
Results-driven individual with experience in quality assurance and customer service. Known for attention to detail and effective issue resolution, leveraging analytical skills to enhance operational efficiency and improve customer satisfaction.
Work History
Operator
7 Months- Operated multi-line switchboard to manage incoming and outgoing calls efficiently.
- Coordinated with team members to enhance call handling processes and reduce wait times.
Provider Services Representative
3 Months- Facilitated communication between providers and members to resolve inquiries efficiently.
- Assisted in processing claims and ensuring timely resolution of discrepancies.
Refund Analyst
2 Years 3 Months- Analyzed refund requests to ensure compliance with company policies and industry regulations.
- Followed up on denied and unpaid claims to resolve problems and obtain payments.
Customer Service Advocate
2 Years 4 Months- Resolved customer inquiries regarding health insurance benefits and claims processing.
- Provided support in navigating online member portals and resources.
Cigna
5 Months- Provided exceptional customer service by addressing inquiries quickly and professionally.
- Provided exceptional customer service, resolving complaints and inquiries professionally and quickly.
Dispatch Training Manager
2 Years 6 Months- Mentored new trainers, providing guidance on instructional techniques and program delivery.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
Education
High School Diploma
Skills
Teamwork and collaboration
Attention to detail
Problem-solving
Quality assurance
Analytical thinking
Issue resolution
Timeline
Operator
Blue Cross Blue Shield of TN
03.2026 - CurrentRead More
Provider Services Representative
Blue Cross Blue Shield of Massachusetts
11.2025 - 02.2026Read More
Refund Analyst
North American Credit Services Inc.
07.2024 - CurrentRead More
Customer Service Advocate
Blue Cross Blue Shield of TN
03.2022 - 07.2024Read More
Cigna
Customer Service Represenative
10.2021 - 03.2022Read More
Dispatch Training Manager
Cooperative Response Center
04.2019 - 10.2021Read More
Scottsboro High School
High School Diploma
Read More