Makalyn Roush

• Provides trauma-informed advocacy services to survivors of domestic and sexual violence/abuse.
• Provides on-call response for survivors within law enforcement, hospital, and legal system settings.
• Works within the community to provide education and outreach about agency services.
• Co-facilitates a variety of therapy support groups.
• Manages complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
• Assists with applications and collects required paperwork to help individuals register for supportive services.
• Counsels clients during emotionally challenging situations, offering empathy while maintaining professionalism.
• Works effectively with fellow team members and agency partners to coordinate effective solutions to any question or concern.
• Works with a multi-disciplinary team to coordinate supportive services for survivors of sexual violence within the Akron Sexual Assault Kit Initiative.
• Works with the Summit Regional Human Trafficking Task Force to provide advocacy services during operations.

• Greet customers in the front lobby
• Communicate via email and phone with customers to answer questions about their pet's account
• Schedule interview, boarding, and daycare reservations for customers
• Take payments for services provided through an online data system
• Efficiently run campers from the lobby to the play yard
• Take down important information about daycare and boarding campers and communicate that with
staff
• Input service requests into the online data system
• Conduct part of a new camper interview: review vaccination information, take a photo of the camper, and
go over any necessary paperwork with the customer
• Provide customers with updated information on procedures, specials, and pricing
• Observe and control personal play yard to ensure the safety of self and campers
• Conduct daily chore list according to the specific shift worked
• Completed animal first aid training
• Trained in basic grooming services

• Took incoming calls from patients to schedule appointments
• Answered questions regarding appointment procedures
• Performed massive rescheduling projects
• Input call/appointment documentation into the electronic health record system
• Collaborated with other professional offices to transfer patient information/accept referral paperwork
• Updated state insurance information for all patients each day to ensure their coverage
• Attended HIPAA trainings to ensure the understanding of patient confidentiality
• Attended OSHA trainings to ensure personal safety within the office
• Attended regular meetings to discuss new procedures within the office

• Greeted customers at the front of house
• Efficiently sat customers equally in server sections
• Took reservations via phone calls
• Provided information on menu items/daily discounts
• Cleaned tables of dirty dishes/food items and reset for new customers
• Prepped food items for each shift
• Performed deep cleaning procedures weekly
• Ran food/drinks for servers
• Attended catering events