Summary
Overview
Work History
Education
Skills
Certification
Interests
Extracurricular activities
Timeline
OperationsManager
Makana Noble

Makana Noble

Council Bluffs,IA

Summary

Dynamic professional with a proven track record at Jimmy John's Gourmet Sandwiches, enhancing customer satisfaction through exceptional service and allergy awareness. Skilled in POS operation and team collaboration, I excel in fast-paced environments, demonstrating a strong work ethic and compassionate communication. Achieved significant sales growth by effectively upselling, underscoring my ability to meet and exceed employer expectations.


Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.


Energetic Volunteer offering outstanding telephone etiquette, social media, and interpersonal skills. Well-trained individual with past experience working with children and elderly people. Punctual and dedicated to service.


Enthusiastic Camp Counselor with childhood education background and diverse sports knowledge. Supervised community-based children's sporting activities and promoted development of good sportsmanship and self-confidence. Excellent communications and relationship-building skills enabled achievement of desired goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server

Jimmy John's Gourmet Sandwiches
08.2024 - Current
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Increased sales significantly by upselling higher-end products to customers.

CNA

Heritage
10.2024 - 11.2024
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Supported needs of [Number]+ residents under long-term care.
  • Transported patients between rooms and appointments or testing locations.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Facilitated personal hygiene management, feeding and ambulation.

Camp Counselor

Genesis Health Club
06.2024 - 08.2024
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Led groups of children safely through variety of camp activities.
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Assisted with maintenance and upkeep of campgrounds to promote clean environment.
  • Implemented rules and regulations to enforce discipline and compliance.
  • Encouraged team building to increase camaraderie, trust and rapport.
  • Assisted in preparing meals and snacks to provide nutritional needs to campers.
  • Kept athletic and games equipment and facilities organized and maintained.
  • Factored-in abilities, needs and interests of participants in development of events and programs.
  • Provided clear instruction to activity and program participants to deliver fun and maintain safety.
  • Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
  • Collaborated with other recreation staff in developing new recreational activities.
  • Ordered and maintained all recreational equipment.
  • Monitored participation in recreational activities to provide assistance to participants.
  • Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
  • Transported and escorted program participants to and from activities and on field trips.
  • Developed and monitored safety policies and procedures to facilitate safety of participants.

Volunteer

Marquis Place of Elkhorn
05.2022 - 06.2023
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Assisted with special events and programs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Created educational materials to convey important information to service recipients.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Led group discussions and activities to meet different community needs.

Education

High School Diploma -

Abraham Lincoln High School
Council Bluffs, IA
05-2025

Skills

  • Daily specials memorization

  • Table resetting

  • Team member support

  • Food inspection

  • Food sales and promotion

  • Beverage preparation

  • Check payment processing

  • Inventory management

  • Regulatory compliance

  • Service prioritization

  • Cash handling

  • Performance improvement

  • Dining area maintenance

  • Food spoilage prevention

  • Menu item recommendation

  • Multitasking and organization

  • POS operation

  • Customer feedback management

  • Calm demeanor

  • Safe food handling

  • Strong work ethic

  • Point of sale (POS) system operations

  • Food safety

  • Order accuracy

  • Server training

  • Task prioritization

  • Order management

  • Special dietary requirements

  • Positive and professional

  • Team collaboration

  • Allergy awareness

  • Customer service

  • Item promotion

  • Basic life support

  • Infection control practices

  • End-of-life care

  • Flexibility and adaptability

  • Time management

  • Critical thinking

  • Clinical documentation

  • Emergency response

  • Emotional support

  • Feeding assistance

  • Compassionate communication

  • Attention to detail

  • Compassion and empathy

  • Active listening

  • Toileting assistance

  • HIPAA compliance

  • Patient care

  • Cultural sensitivity

  • Dressing assistance

  • Maintaining confidentiality

  • Physical stamina

  • Group activity implementation

  • Camper support and assistance

  • Child development

  • Issue identification and resolution

  • Water safety

  • Team-building activities

  • Decision-making

  • First aid

  • Child supervision

  • Behavior management

  • Camper supervision

  • Parental communication

  • Documentation and reporting

  • Problem-solving

  • Enforcing rules

  • Outstanding communication and interpersonal skills

  • Emergency procedures

  • Group and individual instruction

  • Relationship building

  • First aid and CPR

  • Creative and energetic

  • Peer mentoring

  • Safety awareness

  • Positive reinforcement

  • Planning and scheduling

  • CPR

  • Positive engagement

  • Safety management

  • Accurate recordkeeping

  • Arts and crafts

  • Emotional intelligence

  • Fundraising

  • Recordkeeping

  • Friendly and outgoing

  • Answering phones

  • Photography and videography

  • Equipment installation

  • Organized and efficient

Certification

  • CNA - Certified Nurse Assistant

Interests

  • Music
  • Crafting and DIY Projects
  • Drawing and Painting
  • Fashion
  • Sculpting
  • I participate in a variety of outdoor recreational activities
  • Playing Sports
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Volunteering
  • Team Sports
  • I like looking at the stars and learning about constellations
  • Woodworking
  • Baking
  • Astrology
  • Fashion and Style

Extracurricular activities

  • Select Soccer
  • Competitive Bowling
  • League Bowling
  • Auditioned Show Choir
  • Auditioned Choir
  • National Honors Society for Music

Timeline

CNA

Heritage
10.2024 - 11.2024

Server

Jimmy John's Gourmet Sandwiches
08.2024 - Current

Camp Counselor

Genesis Health Club
06.2024 - 08.2024

Volunteer

Marquis Place of Elkhorn
05.2022 - 06.2023

High School Diploma -

Abraham Lincoln High School

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Makana Noble