Summary
Overview
Work History
Education
Skills
Timeline
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Makasini Lomu

Salt Lake City,UT

Summary

Dynamic Call Center Team Lead at Unicor with proven expertise in team management and quality assurance. Enhanced customer satisfaction through effective coaching and performance monitoring. Skilled in precise data entry and problem-solving, driving operational efficiency and achieving team goals. Committed to fostering a collaborative environment that prioritizes client needs.

Experienced with overseeing data entry operations, ensuring high accuracy and efficiency. Utilizes leadership skills to foster team collaboration and maintain data integrity. Track record of implementing process improvements to streamline data workflows.

Overview

36
36
years of professional experience

Work History

Call Center Team Lead

Unicor
02.2017 - 09.2025
  • Oversaw team of 100 agents focused on incoming calls.
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Increased efficiency and performance by monitoring team member productivity.

Medical Receptionist

Kauai Medical Clinic
06.2002 - 09.2012
  • Managed patient scheduling and coordinated appointments efficiently.
  • Processed insurance claims and verified patient eligibility with precision.
  • Maintained accurate medical records and ensured compliance with privacy regulations.
  • Implemented new electronic health record system, enhancing data retrieval efficiency.
  • Led initiatives to enhance communication between patients and healthcare providers.

Data Entry Clerk, A/P A/R Lead

JCP Accounting Center
02.1990 - 01.2001
  • Completed data entry tasks with accuracy and efficiency.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Conducted regular audits to e
  • Entered data into various computer systems accurately using nsure data integrity and consistency.Microsoft Office Suite.
  • Streamlined data entry processes, enhancing workflow efficiency.
  • Trained new employees on data entry protocols and software usage.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Education

GED -

Granite School District
Salt Lake City, UT

Skills

  • Call center customer service
  • Team management
  • Escalation handling
  • Quality assurance
  • Precise data entry
  • Attention to detail
  • Problem-solving
  • Multitasking Abilities
  • Organizational skills

Timeline

Call Center Team Lead

Unicor
02.2017 - 09.2025

Medical Receptionist

Kauai Medical Clinic
06.2002 - 09.2012

Data Entry Clerk, A/P A/R Lead

JCP Accounting Center
02.1990 - 01.2001

GED -

Granite School District

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Makasini Lomu