Hi, I’m
Makaya Jamison
Cumberland,MD
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
4
years of professional experience
Work History
Sheetz
Crew Member
06.2022 - 12.2022
Job overview
- Worked front counter and kitchen area.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Rocky Gap Casino And Resort
Hostess
05.2022 - 06.2022
Job overview
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered phone calls to take orders, give information and document reservations.
- Answered customer questions about hours, seating, and menu information.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
CVS Pharmacy
Rx Associate
07.2021 - 05.2022
Job overview
- Worked varied hours to meet seasonal and business needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and offered assistance for increased customer satisfaction.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
WebstaurantStore
Order Packer
04.2021 - 05.2021
Job overview
- Placed items into bags, boxes or other containers.
- Inspected items for defects and damage.
- Assembled boxes, cartons and containers to package items.
- Cleaned and maintained production area and equipment.
- Collaborated with team members to achieve daily goals and meet company objectives.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Re-packaged damaged or incorrectly packaged items.
- Counted items to verify accuracy of orders.
Walgreens
Cashier
08.2020 - 11.2020
Job overview
- Performed cash, card and check transactions to complete customer purchases.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Set up new sales displays each week with fresh merchandise.
Burger King
Team Lead
06.2019 - 01.2020
Job overview
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked different stations to provide optimal coverage and meet production goals.
- Worked front counter, drive-thru and other areas.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Accurately operated cash register to process customer payments.
Education
Adult Basic Education Cumberland, MD
GED
07.2021
Skills
- Taking Orders
- Table and Dining Room Setup
- Kitchen Safety Standards
- Dependable and Cooperative
- Food and Beverage Service
- Cash Handling
- Health and Safety Compliance
- Food Service Experience
- Hospitality and Accommodation
- Store Presentation
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
Timeline
Crew Member
Sheetz
06.2022 - 12.2022
Hostess
Rocky Gap Casino And Resort
05.2022 - 06.2022
Rx Associate
CVS Pharmacy
07.2021 - 05.2022
Order Packer
WebstaurantStore
04.2021 - 05.2021
Cashier
Walgreens
08.2020 - 11.2020
Team Lead
Burger King
06.2019 - 01.2020
Adult Basic Education
GED