MAKAYAH EVANS
Jonesboro,GA
Summary
Motivated and dependable customer service professional with experience in retail, restaurant, and fulfillment environments. Skilled in communication, problem solving, and delivering positive customer experiences. Works efficiently in fast-paced settings with strong teamwork and time-management abilities.
Overview
6
6
years of professional experience
Work History
Fulfillment Center Associate
Amazon
11.2022 - 01.2025
- Streamlined order processing to enhance customer satisfaction and operational efficiency.
- Employed handheld technology to ensure accurate tracking of inventory for operational efficiency.
- Monitored and enforced productivity and safety standards to optimize workplace efficiency.
- Facilitated internal communication by addressing calls to support seamless operations.
- Delivered comprehensive training sessions to ensure new associates understood safety protocols and operational procedures essential for efficient operations.
- Conducted systematic cycle counts to enhance inventory accuracy and resolve discrepancies efficiently.
- Managed label printing, box packaging, and efficient loading into outbound containers to streamline shipping operations.
- Maintained accurate inventory accounts to facilitate precise ordering processes.
- Implemented and maintained safety protocols in the warehouse to promote a secure working environment.
- Managed inventory counting processes to uphold accurate stock levels and support operational efficiency.
Host & Server
Cracker Barrel
08.2023 - 01.2024
- Facilitated guest seating to enhance dining experience.
- Responded to phone inquiries and organized reservation schedules to enhance customer experience.
- Oversaw order management and payment processing to enhance customer satisfaction. Facilitated resolution of customer issues to maintain service quality.
- Ensured compliance with company standards and policies to foster a positive environment for guests and colleagues.
- Nurtured connections with frequent visitors to promote a welcoming atmosphere and strengthen community ties.
- Coordinated with kitchen staff to relay customer dietary restrictions and special requests, enhancing meal accuracy and satisfaction.
Cafe Lead
Urban Air Adventure Park
04.2022 - 09.2022
- Oversaw daily operations to ensure efficient workflow and exceptional customer service.
- Oversaw cash transaction management, ensuring adherence to proper cash handling procedures.
- Addressed customer issues promptly by actively listening and providing effective solutions.
- Utilized POS system to efficiently enter orders and process payments.
Sandwich Artist / Customer Service
Subway
01.2019 - 01.2021
- Oversaw food preparation activities, maintaining high quality and presentation standards for customer satisfaction.
- Managed end-to-end point-of-sale transaction processes, ensuring accuracy and compliance with company policies.
- Responded to customer inquiries and processed orders via telephone to enhance service efficiency.
- Streamlined service processes by leveraging multitasking abilities and proficient time management techniques.
- Responded to staffing requirements by covering shifts, supporting uninterrupted operational efficiency.
- Implemented best practices in customer service to strengthen client relationships and loyalty.
- Facilitated effective communication to resolve customer issues, ensuring strong relationships and repeat patronage.
Education
Esthetics
Georgia Career Institute
01.2024
High School Diploma -
Lovejoy High School
05.2022
Skills
- Customer Service
- Answering Phones
- Communication
- Problem Solving
- Time Management
- Inbound
- Cash Handling
- Teamwork
- Fast Learner
- Multi-Tasking
Timeline
Host & Server
Cracker Barrel
08.2023 - 01.2024
Fulfillment Center Associate
Amazon
11.2022 - 01.2025
Cafe Lead
Urban Air Adventure Park
04.2022 - 09.2022
Sandwich Artist / Customer Service
Subway
01.2019 - 01.2021
Esthetics
Georgia Career Institute
High School Diploma -
Lovejoy High School