Makayiah Glover
Guest Supervisor
Danville,VA
Summary
Dynamic Guest Supervisor at House of Hope ( Homeless Shelter ), recognized for enhancing guest satisfaction through exceptional service and effective conflict resolution. Proven ability in training and mentoring Guests, fostering a culture of excellence, and maintaining safety protocols. Committed to continuous improvement and operational efficiency in a fast-paced environment.
Overview
2
2
years of professional experience
Work History
Guest Supervisor
House of Hope
07.2023 - Current
- after many years of putting it off i successfully completed my Highschool diploma
- Assisted in training new staff on operational procedures and safety protocols.
- Supported team in daily task execution to maintain workflow efficiency.
- Contributed to inventory management by organizing stock and tracking supplies.
- Maintained cleanliness and organization of work areas to ensure safety standards.
- Participated in regular safety meetings to reinforce workplace safety practices.
- Documented operational processes for continuous improvement initiatives.
- Provided exceptional customer service by addressing guest inquiries and concerns promptly.
- Assisted with food and beverage preparation, ensuring adherence to quality standards.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Learned and followed safety protocols to ensure a secure environment for guests and staff.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Fostered culture of excellence among staff, leading by example and encouraging continuous improvement.
- Adapted to diverse customer needs, providing personalized service that exceeded expectations.
- Greeted guests engaged in pleasant conversations while managing check-in process.
Education
High School Diploma -
ICC AIM ACADEMY
Newark, NJ05-2024
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
- Decision-making
- Conflict resolution
- Inventory oversight
- Safety protocols
- Coaching and mentoring
- Workflow management
- Problem-solving
- Multitasking Abilities
- Reliability
- Self motivation
- Professionalism
- Idea development and brainstorming
- Written communication
- Adaptability
- Task prioritization
- Disaster recovery planning
- Professional demeanor
- Continuous improvement
- Team collaboration
- Organizational development
Timeline
Guest Supervisor
House of Hope
07.2023 - Current
High School Diploma -
ICC AIM ACADEMY
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