MAKAYLA ADAMS
Indianapolis,IN
Summary
Versatile Patient Care Technician & Customer Service Representative, leveraging over 6 years of experience to deliver superior patient care and customer support. Demonstrates a proven track record in enhancing customer satisfaction, patient safety, and quality of care through effective communication, critical thinking, and a results-oriented approach. Adept at driving improvements in healthcare and customer service settings, committed to advancing professional skills and contributing to team success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient care tech
Veterans affairs hospital
07.2023 - 10.2024
- Assist in providing emotional support and comfort to patients, especially those who may be experiencing distress or anxiety
- Develop and maintain a comprehensive understanding of medical equipment used in patient care in order to assist healthcare professionals in the proper use and maintenance of the equipment
- Assist in monitoring and documenting vital signs and symptoms of patients, and report any significant changes to the healthcare team
- Assist in coordinating and scheduling patient appointments and follow-up visits to ensure timely and effective care
- Manage and update patient records accurately and in a timely manner, ensuring that all relevant information is complete and up to date
- Collaborate with the healthcare team to ensure patient safety and quality of care
Patient Care Technician
IU Health Methodist & University Hospital
01.2022 - 06.2023
- Provided clinical assistance to the bedside RN by obtaining vital signs and reporting abnormal or changes in the patient's behavior to the primary nurse or charge
- Ensured patient safety by using tools such as gait belts, bed and chair alarms, and staying within arm's reach of patients when moving around
- Demonstrated ability to perform and manage a high workload within a limited time for completion
- Achieved better results through effective scheduling and placement strategies
- Provide emotional support and comfort to patients and their families during difficult times
- Collaborate with other healthcare professionals to provide comprehensive patient care
- Assist in the implementation of evidence-based practice and quality improvement initiatives to enhance patient care outcomes
- Assist in the documentation of patient care activities and maintain accurate and up-to-date records
Customer service rep
Inktel
04.2022 - 05.2023
- Implement innovative customer service strategies to enhance customer satisfaction and loyalty, such as personalized email follow-ups or proactive outreach to resolve customers' concerns
- Provide exceptional customer service to resolve customer inquiries and issues in a timely and efficient manner, ensuring customer satisfaction and loyalty
- Actively listen to customers, understand their needs and concerns, and empathize with their frustrations while maintaining a professional and positive attitude
- Utilize effective communication skills to clearly and accurately respond to customer questions and concerns
- Collaborate with team members and supervisors to identify and implement process improvements to enhance the customer experience
- Conduct regular training sessions for customer service representatives to enhance their communication and problem-solving skills
- Identify and analyze trends and patterns in customer inquiries and issues to provide insights for process improvements and product development
- Stay up-to-date with industry trends and best practices to provide innovative solutions to customer issues and maximize customer satisfaction
- Identify opportunities to leverage emerging technologies, such as chatbots or artificial intelligence, to automate customer service processes and improve efficiency
- Provide personalized and tailored solutions to customers in order to resolve their concerns and issues effectively
Cashier and Customer Service Assistant
Walmart Supercenter
07.2018 - 12.2022
- Handle 90+ calls a day with duties including making signing up customers making returns , exchanges
- Memorized line of companies services and products
- Used positive upselling and customer service skills to assist customers in locating merchandise and engaging with various product options
- Increased customer satisfaction by assisting customers with purchase completion, item location, and reward program enrollment
- Kept customers and employees safe by quickly cleaning up spills and properly disposing of biological waste
- Investigated customer problems to better understand them and devised effective solutions
- Ensure accuracy in processing cash transactions and maintaining proper cash balances
- Implement innovative strategies to improve customer experience and increase sales, such as introducing self-checkout options and personalized shopping recommendations based on customer preferences
- Provide exceptional customer service by addressing customer concerns and resolving issues in a timely and satisfactory manner
- Provide exceptional customer service by resolving customer issues and answering inquiries promptly and effectively
Patient Care Assistant
MARQUETTE MANOR
05.2017 - 07.2018
- Assessed patients to find and treat wounds, behavioral issues, and medically significant symptoms
- Gathered vital signs and biological samples to aid in the development of diagnostic plans and ongoing evaluation strategies
- Helped the unit run smoothly by keeping patient and facility paperwork up to date and accurate
- Reduced the risk of infection for patients and healthcare team members with thorough cleaning and sanitizing of rooms, equipment, and devices
- Answered call lights and helped patients feel more comfortable and secure by adjusting beds, lights, bed rails, pillows, patient clothing, and bedside tales or equipment
- Answered call lights and adjusted bed rails and equipment to ensure patient comfort and safety
- Assisted in coordinating patient transfers to and from other medical facilities, ensuring smooth and seamless transitions
- Providing emotional support to patients and their families during difficult times
- Effectively communicate and collaborate with the healthcare team to provide high-quality patient care and ensure a positive patient experience
Education
No Degree -
Ivy Tech Community College of Indiana
Indianapolis, IN11-2026
High school diploma -
North Central High School
Indianapolis, IN05.2022
Skills
- Health and wellness expertise
- Inpatient
- Nursing home
- Vital signs
- Patient relation
- Hospital experience
- Ability to work under pressure
- Great computer skills
- Experience working on Mac
- Critical thinking and problem solving
- Primary care
- The ability to multi task
- Clinical assistance
- Patient care
- CPR certification
- Vital signs monitoring
- Blood glucose testing
- Patient observation
- Catheter care
Accomplishments
I have completed my CNA an my Medical Assistant hours in high school in 2022 at north central high school at education center J.E.L
Certification
bls / cpr certified
Languages
English
Native or Bilingual
Hebrew
Native or Bilingual
Timeline
Patient care tech
Veterans affairs hospital
07.2023 - 10.2024
Customer service rep
Inktel
04.2022 - 05.2023
Patient Care Technician
IU Health Methodist & University Hospital
01.2022 - 06.2023
Cashier and Customer Service Assistant
Walmart Supercenter
07.2018 - 12.2022
Patient Care Assistant
MARQUETTE MANOR
05.2017 - 07.2018
High school diploma -
North Central High School
bls / cpr certified
No Degree -
Ivy Tech Community College of Indiana
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