Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Makayla Agosto

Medford,NJ

Summary

Skilled in customer service and time management, I enhanced guest satisfaction and safety at Shippensburg Recreational Center as well as my current part-time employment at PJ Whelihans. Demonstrated exceptional problem-solving abilities, leading to positive reviews and repeat business. My proactive approach and ability to multitask under pressure contributed significantly to team success and efficient guest flow in fast-paced environments in different working environments I was involved in over the years. I also demonstrate strong leadership skills as I have been named captain twice during my athletic career.

Overview

5
5
years of professional experience

Work History

Desk Staff Member

Shippenburg Recreational Center
01.2024 - Current
  • Issued sports/ exercise equipment to on-campus students and efficiently kept tract of all issued equipment
  • Collected and kept track of payments including day passes, guest passes, equipment rentals, parking passes, etc.
  • Provided exceptional customer service, addressing inquiries promptly and professionally.
  • Improved customer satisfaction by providing timely and efficient front desk services.
  • Assisted in maintaining strict adherence to security protocols, enhancing overall safety within the establishment.
  • Efficiently resolved guest complaints, leading to positive reviews and repeat business from satisfied customers.

Restaurant Waiter

PJ Whelihan's
01.2022 - Current
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Maintained clean and organized dining areas for optimal guest experience.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
  • Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.

Restaurant Hostess

Bistro Di Marino
01.2020 - 10.2021
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.

Education

High School Diploma -

Shippensburg University of Pennsylvania
Shippensburg, PA
05-2026

Skills

  • Customer service
  • Problem-solving skills
  • Time management
  • Hospitality services
  • Credit and cash payments
  • Guest services
  • Housekeeping
  • Safety and security procedures
  • Guest accommodations
  • Oral and written communications

Accomplishments

Was part of the honor roll and National Honors Society as well as a member of many extracurricular activities throughout all four years of highschool. Due to my profound leadership skills, obtained the role of captain of the varsity women's soccer team my senior year.

Currently attending Shippensburg University with a partial athletic scholarship, I am a member of the Division II level women's soccer team. I have been named captain of the women's soccer team for my freshman season, sophomore season, and current junior season.

Interests

  • Health and Wellness
  • I enjoy helping others and giving back to the community
  • Gym Workouts
  • Sports
  • Music

Timeline

Desk Staff Member

Shippenburg Recreational Center
01.2024 - Current

Restaurant Waiter

PJ Whelihan's
01.2022 - Current

Restaurant Hostess

Bistro Di Marino
01.2020 - 10.2021

High School Diploma -

Shippensburg University of Pennsylvania

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Makayla Agosto