Makayla Arnold
Chicago,IL
Summary
Dynamic and results-oriented professional with a proven track record at City Year Chicago, where I enhanced student success rates through personalized coaching and innovative academic strategies. Expert in academic advising and fostering teamwork, I excel in creating supportive environments that promote individual achievement and resilience. Skilled in analytical thinking and conflict resolution, I consistently improve engagement and outcomes.
Overview
4
4
years of professional experience
Work History
Teacher’s assistant
Guidepost Montessori
04.2024 - 04.2025
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Maintained safety and security by overseeing students in recess environments.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Completed daily reports on attendance and disciplinary performance.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Taught children to organize toys, wash hands, and share by leading by example.
- Provided support during naptime routines, ensuring a peaceful environment for restful sleep.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Monitored daily sign-in/sign-out logs for accurate attendance tracking, helping to maintain a secure and orderly facility.
- Supported the emotional well-being of children by providing nurturing care and addressing individual needs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Encouraged language acquisition through story time sessions, incorporating props and visuals to enhance comprehension skills.
- Kept children between ages of 0 and 6 safe and secure with vigilant oversight.
- Built constructive and open relationships with families with forthright yet friendly communication.
Student Success Coach
City Year Chicago
06.2023 - 04.2024
- Supported diverse learners by providing culturally responsive coaching methods and acknowledging individual strengths.
- Improved student success rates by implementing personalized coaching strategies and goal-setting techniques.
- Assisted in the development of campus-wide initiatives aimed at boosting student retention and graduation rates.
- Developed strong rapport with students by actively listening to their concerns and needs, fostering a supportive learning environment.
- Facilitated productive goal-setting sessions with individual students resulting in actionable steps to achieve their academic and personal objectives.
- Provided ongoing feedback on students'' personal growth and academic achievements, celebrating successes along the way.
- Promoted a sense of belonging among students through inclusive programming events that fostered community building within the school population.
- Enhanced communication between students, faculty, and parents through regular progress reports and meetings.
- Monitored student progress using data-driven assessments to inform coaching strategies and interventions.
- Evaluated the effectiveness of various coaching strategies, adjusting approaches as necessary based on student feedback and success metrics.
- Served as a trusted advocate for students, addressing any barriers to their success while promoting self-efficacy and resilience.
- Collaborated with faculty members to develop tailored academic plans for individual students, leading to improved performance outcomes.
- Mentored new Student Success Coaches by sharing best practices in coaching methods, communication strategies, and resource navigation.
- Collaborated with parents, school faculty and social workers to address problems and grow student success.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Advised students on educational, career and social opportunities.
Guest Service Representative
At Your Service Staffing
08.2022 - 04.2023
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled ticketing issues accurately and efficiently.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized guest service desk area at all times.
- Enhanced guest satisfaction by providing exceptional customer service at the service desk.
- Managed guest inquiries via in-person communication, ensuring accurate information delivery.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Maintained detailed knowledge of centers amenities, services, policies, and procedures to provide accurate information to guests.
- Assisted in emergency situations as required while adhering strictly to safety protocols.
- Collaborated with housekeeping and maintenance teams to ensure guests continue to enjoy their visit .
- Fostered positive atmosphere, greeting guests warmly upon arrival.
- Handled emergency situations with composure, ensuring guest safety and minimal disruption.
- Enhanced guest satisfaction by promptly addressing and resolving inquiries and concerns.
Volunteer
Salvation Army Thrift Store
06.2021 - 06.2022
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
Education
High School Diploma -
Lane Technical High School
Chicago, IL06.2024
Skills
- Patience and tolerance
- Collaboration and teamwork
- Networking and relationship building
- Creativity and innovation
- Academic advising
- Assessment and evaluation
- Learning strategies
- Online learning
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Task prioritization
- Self motivation
- Interpersonal skills
- Analytical thinking
- Conflict resolution
- Relationship development
- Goal setting
- Professionalism
Timeline
Teacher’s assistant
Guidepost Montessori
04.2024 - 04.2025
Student Success Coach
City Year Chicago
06.2023 - 04.2024
Guest Service Representative
At Your Service Staffing
08.2022 - 04.2023
Volunteer
Salvation Army Thrift Store
06.2021 - 06.2022
High School Diploma -
Lane Technical High School