Makayla Bail
Jacksonville,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Mobile Expert
AT&T
Jacksonville, FL
08.2022 - Current
- Provided customer service and technical support for mobile devices, tablets, and other wireless products.
- Configured device settings including Wi-Fi networks, Bluetooth connections, email accounts.
- Diagnosed software issues on mobile devices using troubleshooting techniques.
- Advised customers on which model best suits their needs based on budget constraints and desired features.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Cleaned shelves, counters and tables to maintain organized store.
- Placed special orders or called other stores to find desired items.
Store Manager
Boost Mobile
Circleville, OH
01.2021 - 07.2022
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Ensuring high levels of customer satisfaction through excellent service
- Maintained, organized presentable merchandise to drive continuous sales
- Developed weekly schedules per payroll guidelines while accounting for employee and store needs.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Recruited, trained and supervised new employees.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Implemented campaigns and promotions to help with developing goods and services.
Multi Skilled Tech
Mount Carmel Health System Inc.
Columbus, OH
08.2019 - 05.2020
- Provided personal care to clients, including bathing, dressing and grooming.
- Assisted clients with mobility issues such as transferring from bed to wheelchair or walking aid.
- Maintained a safe environment by adhering to safety policies and procedures.
- Cleaned client living areas, including kitchen, bathroom, bedroom and laundry areas.
- Monitored vital signs of clients and reported any changes to supervisors or physicians promptly.
- Assessed client needs in order to develop individualized care plans that are tailored to meet their unique needs.
- Provided emotional support to both patients and their families during difficult times.
- Developed an understanding of the physical, mental, spiritual, social needs of each patient in order to provide comprehensive care.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Improved patient outlook and daily living through compassionate care.
- Built strong and trusting rapport with clients and loved ones.
- Monitored health and well-being of clients and reported significant health changes.
Cashier/Customer Service Representative
Menards
Columbus, OH
09.2018 - 03.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
Cashier
KFC
Circleville, OH
01.2015 - 05.2017
- Taking and delivering orders
- Assisting with food preparation
- Solving customer complaints
- Keeping restaurant and front area cleaned and well stocked
- Count money in cash drawers
- Stocking and refilling cups,lids,straws
- POS system
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Ensured compliance with all safety regulations within the store environment.
Education
High School Diploma -
Circleville High School
Circleville, OH05-2018
Skills
- Payment Processing
- Inventory Management
- Customer Assistance
- Cash Handling
- Store Organization
- Product Knowledge
- Retail Merchandising
- Excellent Written and Verbal Communication
- Multitasking
- Professionalism
- Team Collaboration
- Creative Thinking
- Store Policies and Procedures
Timeline
Mobile Expert
AT&T
08.2022 - Current
Store Manager
Boost Mobile
01.2021 - 07.2022
Multi Skilled Tech
Mount Carmel Health System Inc.
08.2019 - 05.2020
Cashier/Customer Service Representative
Menards
09.2018 - 03.2020
Cashier
KFC
01.2015 - 05.2017
High School Diploma -
Circleville High School