Summary
Overview
Work History
Education
Skills
Timeline
Generic

Makayla Barlow

Mckinney,TX

Summary

Dynamic and goal-oriented operations manager with a strong record of driving performance through proactive leadership and a commitment to exceptional client care. Prioritizes service excellence while consistently improving team engagement, streamlining operations, and achieving business objectives. Brings a hands-on approach to training, financial management, and staff development, creating a motivated, high-performing work environment focused on both employee success and client satisfaction.

Overview

9
9
years of professional experience

Work History

Med Spa Operations Manager

Elements Massage
07.2024 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Excellent communication skills, both verbal and written.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic clients to assist employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and client account operations efficiently.
  • Delivered exceptional customer service to enhance client experience through energetic and diligent efforts.
  • Scheduled appointments and maintained confidentiality of client information.
  • Consistently handled 50+ phone call inquiries each day to boost sales.
  • Showcased proficiency in managing multiple tasks efficiently.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Advanced to higher positions twice.

Spa Operations Manager

Massage Envy
01.2023 - 07.2024
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Consistently outperformed sales goals by leading membership initiatives.
  • Handled confidential client data with care.
  • Demonstrated exceptional ability in managing multiple tasks simultaneously, resulting in outstanding client service.
  • Exhibited a strong work ethic and high energy in every project.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Store Manager

Vitality Bowls
09.2022 - 02.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Assisted with inventory counts and stocking of merchandise.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Approved regular payroll submissions for employees.

Manager

Panera Bread
10.2021 - 06.2022
  • Enhanced customer satisfaction by providing friendly and efficient service.
  • Maintained a clean and organized bakery environment, ensuring optimal working conditions.
  • Reinforced branding consistency across all packaging materials distributed after each point-of-sale transaction, preserving overall customer perception of the bakery.
  • Collaborated with team members to achieve daily production targets and meet customer demands.
  • Contributed to visual merchandising efforts, creating appealing displays that attracted customers'' attention.
  • Assisted bakers in the preparation of various baked goods for increased efficiency and quality.
  • Provided guidance to new employees, fostering a supportive work environment and enhancing team performance.
  • Ensured consistent adherence to food safety regulations, maintaining high-quality products for customers.
  • Enforced strict hygiene standards throughout workspace areas to reduce risk of cross-contamination amongst ingredients used during baking processes.
  • Streamlined order processing, allowing for quicker fulfillment of customer requests.
  • Handled cash transactions accurately, maintaining accountability for all financial operations within the bakery.
  • Developed strong relationships with returning clientele via outstanding service levels leading towards repeat business.
  • Supported bakery management in implementing new procedures or initiatives for continuous improvement efforts within the store location.
  • Participated in regular training sessions to expand knowledge of baking techniques and industry trends, elevating overall skillset within the team setting.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Managed inventory and reduced waste, resulting in cost savings for the bakery.
  • Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
  • Assisted in designing new menu items, incorporating seasonal ingredients for optimal freshness and taste.
  • Collaborated with other department managers to develop cross-promotional strategies that boosted overall store revenue.

Store Manager

Great American Cookies
09.2021 - 05.2022
  • Exceeded customer expectations by completing rush orders without compromising on quality or design integrity.
  • Managed inventory of decorating supplies, ordering materials when necessary to prevent shortages or delays in production.
  • Retained loyal clientele base through consistent high-quality workmanship coupled with exceptional interpersonal skills.
  • Enhanced customer satisfaction by creating visually appealing and delicious custom cookie designs.
  • Streamlined workflow processes within the decorating department by developing efficient task allocation strategies.
  • Maintained a clean, organized, and sanitized workstation, ensuring compliance with health regulations.
  • Developed strong client relationships through excellent communication and personalized service.
  • Helped maintain overall store appearance while also keeping the display cases stocked with fresh cookies throughout the day.
  • Contributed to positive work culture by supporting colleagues during high-pressure periods or staff shortages.
  • Innovated new seasonal cookie designs, contributing to an increase in sales during holidays.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.

Senior Sales Representative

Vector Co
10.2021 - 03.2022
  • Increased sales revenue by building and maintaining strong relationships with key clients.
  • Developed exceptional interpersonal, speaking, and listening skills from talking with both customers and upper management.
  • Continually navigated issues and solved complex strategy problems affecting sales growth and business direction.
  • Implemented CRM systems to efficiently track client interactions and enhance customer service.
  • Created compelling proposals that showcased unique selling points of company products or services.
  • Mentored junior sales representatives, improving overall team performance and productivity.
  • Organized trade shows and industry events to increase brand visibility and generate leads.
  • Achieved a consistent record of exceeding quotas by effectively managing time, prioritizing tasks, cultivating a vast network of contacts within the industry.
  • Overcame various obstacles and closed sales on tough deals using strong negotiation and persuasion skills.
  • Managed a portfolio of high-profile accounts, delivering exceptional levels of customer satisfaction and account retention.
  • Exceeded sales targets consistently by implementing effective sales strategies and techniques.

Assistant Manager

Dillas Quesadillas
01.2019 - 08.2021
  • Enhanced teamwork within the staff, promoting collaboration and communication during busy shifts.
  • Managed cash transactions accurately while adhering to company policies regarding safe cash handling procedures.
  • Reduced wait times for customers with prompt order preparation and delivery.
  • Upheld high-quality standard of food presentation, ensuring each product met consistency guidelines before serving to customers.
  • Demonstrated versatility by cross-training in various positions such as cashier, cook, and drive-thru attendant.
  • Assisted new employees with on-the-job training to ensure smooth integration into the workplace environment.
  • Provided constructive feedback to peers regarding job performance improvements for overall team success.
  • Contributed to sales growth through upselling promotional items and meal deals.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Processed orders on POS system and accepted cash and charge payments.
  • Managed inventory levels for optimal cost control and minimized waste by regularly reviewing stock and making appropriate adjustments.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Scheduled staff shifts efficiently while balancing labor costs against anticipated business demands.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

PAL Childcare Education

McKinney ISD
08.2018 - 05.2019
  • Implemented engaging activities to boost children's cognitive abilities and interest in education.
  • Inspired active participation in classroom settings.
  • Maintained a positive demeanor to facilitate a stable, consistent environment.
  • Served as a role model for appropriate activities and behavior management.
  • Ensured the safety and cleanliness of the toys and surfaces by sterilizing them
  • Helped the lead teacher with snack time as well as arts and crafts and scheduled daily learning activities.
  • Kept a kid-friendly environment by allowing them to participate in outdoor activities on a regular basis.
  • Worked on office equipment and toys for the children's play area.
  • Helped with general office tasks.
  • Supervised and conducted recess for grades 1st-3rd.
  • Helped plan daily learning activities.
  • Graded homework and created assigned worksheet.
  • Promoted good behavior with positive reinforcement methods.
  • Worked with kids one-on-one ot meet their emotional and physical needs.
  • Incorporated music and play into activities that were developmentally appropriate.
  • Collaborated with supervisors to make snacks, arts and crafts, and school activities more accessible.
  • Circle time, free play, outside play, and learning and developmental activities were all under my supervision.

Athlete/Coach

Power Volleyball Club
08.2016 - 05.2019
  • Developed strong mental resilience through rigorous training sessions, enabling peak performance during competitions.
  • Adapted quickly to changes in competition schedules or environments, demonstrating mental agility and composure under pressure.
  • Balanced academic commitments with athletic pursuits, maintaining a high GPA while excelling in sports activities.
  • Demonstrated strong leadership skills as a team captain, motivating teammates and fostering a supportive environment.
  • Coached and mentored athletes, fostering teamwork and dedication, resulting in improved performance and stronger teal cohesion.
  • Formed and maintained close relationships with a variety of coaches and athletic personnel, as well as attend meetings to develop and promote tournaments.
  • Participated in competitive games and tournaments in major cities, as well as public appearances, marketing sessions, and media events.
  • Used dynamic listening and open-ended questioning skills to effectively communicate with a diverse group of athletes, coaches, and game officials.
  • Won numerous awards for hand work, heart and dedication.

Education

Ashworth College
Norcross, GA

Skills

  • Operations management
  • Customer service
  • Staff training
  • Project management
  • Strategic planning
  • Financial Operations management
  • Schedule management
  • Database management
  • Efficient and Detailed-Oriented
  • Leadership

Timeline

Med Spa Operations Manager

Elements Massage
07.2024 - Current

Spa Operations Manager

Massage Envy
01.2023 - 07.2024

Store Manager

Vitality Bowls
09.2022 - 02.2023

Manager

Panera Bread
10.2021 - 06.2022

Senior Sales Representative

Vector Co
10.2021 - 03.2022

Store Manager

Great American Cookies
09.2021 - 05.2022

Assistant Manager

Dillas Quesadillas
01.2019 - 08.2021

PAL Childcare Education

McKinney ISD
08.2018 - 05.2019

Athlete/Coach

Power Volleyball Club
08.2016 - 05.2019

Ashworth College

Similar Profiles

CREATE PROFILE
Makayla Barlow