Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Site Director
Greater Waco YMCA
02.2023 - 07.2023
Resolved issues between employees and customers using company policies.
Coordinated staff and student activities to promote a safe and productive learning environment.
Enhanced student engagement by incorporating interactive activities and group projects into lesson plans.
Maintained open lines of communication with parents, teachers, and other stakeholders to ensure a cohesive approach to afterschool care.
Administrative Technician
Travis County ESD #2
08.2023 - 02.2024
Managed invoice discrepancies by effectively communicating with vendors to resolve issues in a timely manner.
Implemented policies and procedures for optimal purchasing methods and cost control.
Managed filing system, entered data and completed other clerical tasks.
Demonstrated strong organizational and time management skills while managing multiple projects.
Enhanced customer satisfaction by providing efficient and professional front desk services.
Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Assistant Manager
Ready Brew
10.2020 - 09.2022
Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
Monitored restaurant operations and adjusted schedules to meet peak customer demand.
Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Assistant Teacher
Kiddie Academy
06.2019 - 05.2020
Assistance in classroom management, maintaining state licensing requirements, creating a safe instructional environment