Makayla Beaver
Saint Joseph,MO
Summary
Talented professional with expert sales, computer ,and phone talents. Composed persona known for having excellent drive. Insightful Assistant General Manager with 3 years of customer service experience. I have proven clerical, customer service and communication skills in a variety of settings with a positive attitude, with an upbeat personality. I am a Computer literate and will work hard to achieve goals and higher expectations.
Overview
5
5
years of professional experience
Work History
Personal Lines Representative
American Family Insurance
09.2022 - Current
- Proficient in Policy center, mainframe, and utilizing company resources such as service now.
- Championed change management initiatives by proactively addressing employee concerns related to new systems or processes through collaborations with internal and external partners.
- Lead team meetings and organize agendas
- Proven ability to learn quickly and adapt to new situations.
- Assist with on boarding in particular training.
- Proficient in microsoft products including one note, excel and outlook.
- Insuring growth and profitability by coaching and assisting felid staff and serving as a good between for underwriting and the field.
- Provide expectational customer service as measured by expectational customer experience score and survey responds.
Customer Service Representative
American Family
04.2022 - 09.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- 50 WPM
- Assist agents with anything they might need or understand
Assistant General Manager
Pizza Hut
01.2019 - 04.2022
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Mentored and motivated team members to achieve challenging business goals.
- Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement.
- Performed pricing and estimates based on customer needs and requirements.
- Boosted yearly profits through process optimization and improved training.
- Developed innovative sales proposals to promote product quality and showcase market comparisons.
- Quickly and effectively resolve customer concerns.
- Adapt to unforeseen issues that arise.
- Use of computer programs for scheduling, budgeting, and daily/ weekly financial results.
- Answered phones in a courteous and professional manner.
Education
High School Diploma -
Central High School
2602 Edmond St, St. Joseph05.2021
Skills
- Training Management
- Property and casualty license
- Keyboards/typing ability at 50 wpm
- Customer Service Management
- Mathematical Calculation and Reasoning
- Budget Control
- Focus and Follow-Through
- Performance Assessment
- Decision Making
- Multitasking
- Calendar Management
- Desktops, Laptops and Mobile Devices
- Materials Planning and Logistics
- Direct Sales
- Listened, calmed and assisted customers with concerns
- Utilized Internet email as effective communication tool
- Computer literacy
- Computer Programming
- Service Oriented
- Leadership
Timeline
Personal Lines Representative
American Family Insurance
09.2022 - Current
Customer Service Representative
American Family
04.2022 - 09.2022
Assistant General Manager
Pizza Hut
01.2019 - 04.2022
High School Diploma -
Central High School