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Makayla Bell
Huntington,WV
Summary
Dynamic and results-driven professional with extensive experience in hospitality, notably at Hampton Inn By Hilton. Proven leadership in training staff and enhancing guest satisfaction through effective communication and problem-solving. Skilled in inventory management and efficient cleaning techniques, ensuring high standards of service and cleanliness.
Overview
8
8
years of professional experience
Work History
Housekeeper
Hampton Inn By Hilton
Huntington, WV
02.2026 - Current
- Managed daily cleaning tasks, ensuring high standards of cleanliness and guest satisfaction.
- Oversaw inventory management, maintaining stock levels of cleaning supplies and linens.
- Trained new staff on cleaning procedures and safety protocols to enhance team efficiency.
- Conducted inspections of guest rooms and public areas to uphold quality assurance standards.
- Implemented efficient cleaning techniques, reducing time spent on room turnovers without compromising quality.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Server
Texas Roadhouse
Huntington, WV
12.2019 - 12.2020
- Monitored dining room for guest satisfaction, proactively resolving issues to ensure positive experiences.
- Implemented efficient table turnover strategies during peak hours, enhancing workflow and service speed.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Server
Fat Patty's Restaurant
08.2018 - 08.2020
- Provided exceptional customer service by promptly addressing guest inquiries and requests.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely and accurate food delivery to tables.
- Processed orders efficiently using point-of-sale systems, ensuring accuracy in transactions.
- Upsold menu items and daily specials, increasing overall sales through effective recommendations.
- Trained new servers on company policies, service standards, and menu knowledge for consistency.
Education
No Degree -
Mountwest Community & Technical College
Huntington, WVGED -
Cabell Midland
Ona, WV08.2013
Skills
Listening
Communication
Computer literacy
Customer service
Interpersonal skills
Leadership
Problem solving
Time management
Timeline
Housekeeper
Hampton Inn By Hilton
02.2026 - Current
Server
Texas Roadhouse
12.2019 - 12.2020
Server
Fat Patty's Restaurant
08.2018 - 08.2020
No Degree -
Mountwest Community & Technical College
GED -
Cabell Midland