Makayla Borges
Yulee,FL
Summary
- Experienced Insurance Customer Service Representative at Health Insurance Alliance with a track record of improving customer satisfaction through expert complaint handling and deep policy understanding. Proficient in Microsoft Office, strong team player with a knack for managing sensitive data and attention to detail. Successfully enhanced client education and streamlined insurance coverage verification processes, resulting in improved overall efficiency. Diligent with a strong background in providing exceptional customer service within the insurance industry. Successfully resolved numerous client concerns and inquiries, enhancing customer satisfaction and loyalty. Expertise in policy interpretation and claims processing, coupled with effective communication and problem-solving skills. Professional with significant expertise in customer service within the insurance industry. Proven ability to handle complex inquiries, resolve issues efficiently, and provide clear, accurate information sets me apart. Strong focus on collaboration and achieving results, adapt seamlessly to changing demands. Skilled in policy management, claims processing, and maintaining high levels of customer satisfaction. Reliable team player, excelling in communication and problem-solving abilities.
- Professional administrative specialist with comprehensive background in delivering efficient office support and customer service. Known for reliability and ability to adapt to changing needs, ensuring smooth office operations. Possesses strong organizational skills and collaborative mindset that fosters positive team environment.
Overview
3
3
years of professional experience
Work History
Insurance Customer Service Representative
Health Insurance Alliance
09.2023 - Current
- Managed over 200 calls daily while maintaining professionalism, empathy, and attention to detail in each interaction.
- Completed customer applications and updated records to reflect current information.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Utilized company software to track customer interactions efficiently, ensuring proper documentation of all transactions.
Receptionist Administrator
Uni K Wax Centers
03.2023 - 12.2023
- Greeted 70-90 incoming visitors and customers daily in a professional manner and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Customer scheduling
- Esthetician scheduling
Office Manager
Ifaja Boutique
10.2021 - 08.2023
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Education
High school diploma -
Franklin Academy High School
Broward County, FL06.2023
Skills
- Organization
- Complaint Handling
- Policy understanding
- Client Education
- Insurance terminology
- Customer Service
- Attention to Detail
- Records Management
- Insurance Coverage Verification
- Data Entry
- Microsoft Office
- Teamwork and Collaboration
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Insurance Customer Service Representative
Health Insurance Alliance
09.2023 - Current
Receptionist Administrator
Uni K Wax Centers
03.2023 - 12.2023
Office Manager
Ifaja Boutique
10.2021 - 08.2023
High school diploma -
Franklin Academy High School
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