Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Makayla Bowen-Buckett

Longwood

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Lobby Attendant GSA

Mister Carwash
05.2021 - 05.2025
  • Demonstrated a keen eye for detail when vacuuming, washing, drying windows, dash, and console of customer vehicles.
  • Managed incoming calls.
  • Manually took stock of inventory.
  • Received and stored materials, while maintaining organization and optimizing space.
  • Handled complaints from guests in a professional manner, working with management when necessary to resolve issues and maintain customer satisfaction.
  • Maintained a clean and inviting lobby area for guests, ensuring a positive first impression of the establishment.
  • Conducted thorough inspections of the lobby area at designated intervals, identifying any necessary cleaning or maintenance tasks before they became noticeable to guests.
  • Trained new Lobby Attendants on company policies, procedures, and best practices for delivering excellent customer service.
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their concerns.
  • Developed strong rapport with regular guests through attentive service and personalized interactions, fostering loyalty to the establishment.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Managed multiple tasks simultaneously and completed all assigned duties each shift.
  • Monitored guests for compliance with safety and security protocols, raising any issue with security.

Veterinary Assistant

Valle Verde Animal Hospital
03.2025 - 05.2025
  • 240 Hours Experience Externship
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
  • Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
  • Administered medications to animals in treatment and documented changes in condition.
  • Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
  • Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
  • Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
  • Implemented proper sterilization procedures to maintain a sanitary work environment and prevent cross-contamination risks.
  • Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
  • Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Assisted veterinarians during examinations, surgeries, and procedures, ensuring smooth operation of the veterinary clinic.
  • Facilitated smoother surgical procedures by efficiently setting up surgical suites according to veterinarian specifications.
  • Improved animal recovery rates with meticulous monitoring of vital signs and administering medications as prescribed.
  • Encouraged preventive care, increasing number of pets receiving timely vaccinations and health screenings.
  • Ensured optimal animal care by assisting in surgeries, which included preparing operating rooms, sterilizing instruments, and providing post-operative care.
  • Prepared animals for surgery, including pre-operative care and post-operative monitoring.
  • Maintained clean and hygienic clinic environment, reducing risk of cross-contamination and ensuring safety of all animals.
  • Contributed to public health by assisting in administration of vaccinations and parasite prevention treatments.
  • Reduced stress for animals undergoing treatment, employing gentle handling techniques and creating calm environment.
  • Restrained animals for examination and treatment.
  • Administered injections, oral medications and topically applied medications prescribed by veterinarian.
  • Followed safety protocols for handling animals.
  • Observed animals for signs of distress or illness.
  • Prepared and administered diets and feedings according to instructions.
  • Educated clients on post-surgical care and nutrition.

Front Desk Agent

Motel 6
09.2020 - 05.2021
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
  • Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
  • Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
  • Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
  • Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
  • Ensured accurate billing and payment processing, reducing errors and guest disputes.
  • Maintained high levels of guest privacy by securely managing personal information.
  • Resolved guest complaints with effective problem-solving, improving overall guest experience.
  • Handled emergency situations with calmness and efficiency, ensuring guest safety.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Enforced policies and procedures to increase efficiency.

Cashier

Walmart
08.2019 - 08.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Enhanced shopping experience, provided product information and location assistance.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Education

Certification - Vet Assistant

Pima Medical Institute
Albuquerque, NM
05-2025

Skills

  • Dependability
  • Strong organization
  • Discretion and confidentiality
  • Guest relations
  • Excellent customer service
  • Positive attitude
  • Teamwork and collaboration

Certification

  • CPR/BLS Training : August 2025- August 2026
  • Fear Free Training : January 2025-January 2026

Interests

  • Stand-up Paddleboarding (SUP)
  • Watching Movies and TV Shows
  • Crocheting
  • Reading
  • Swimming
  • Hiking

Timeline

Veterinary Assistant

Valle Verde Animal Hospital
03.2025 - 05.2025

Lobby Attendant GSA

Mister Carwash
05.2021 - 05.2025

Front Desk Agent

Motel 6
09.2020 - 05.2021

Cashier

Walmart
08.2019 - 08.2020

Certification - Vet Assistant

Pima Medical Institute

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