Makayla Brown
Washington,DC
Summary
A recent Psychology graduate currently pursuing an Accelerated BS in Nursing, seeking to apply my understanding of human behavior, research skills, and clinical training in a healthcare setting. Passionate about contributing to patient care, mental health initiatives, and holistic wellbeing of individuals.
Overview
4
4
years of professional experience
Work History
Department of Psychology- Research Assistant
North Carolina Agricultural and Technical State University
01.2025 - 05.2025
- Executed data collection and analysis for research on anxiety in college students, enhancing understanding of mental health impacts.
- Conducted qualitative coding and employed statistical software, yielding comprehensive insights from quantitative analysis.
- Administered surveys and interviews, upholding participant confidentiality and adhering to ethical research standards.
- Performed literature reviews and contributed to research papers, supporting knowledge dissemination in the field.
Concierge Agent
NVT Staffing
05.2023 - 02.2024
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Answered inquiries regarding services and amenities.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Maintained professional front desk presence by adhering to dress code standards, fostering a welcoming atmosphere.
- Directed incoming calls and messages to appropriate staff or residents.
- Organized and tracked mail and packages for guests, ensuring timely delivery and proper handling.
- Cultivated strong relationships with key partners to facilitate seamless interdepartmental operations.
- Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
- Ensured compliance with safety regulations within the workplace by following established guidelines.
- Entered work orders for housekeeping, pest control and maintenance issues.
- Performed administrative duties such as filing paperwork related to concierge service transactions.
Summer Camp Instructor
Alphabest
06.2022 - 08.2023
- Created engaging educational lessons that enhanced campers' knowledge and understanding of nature, science, and the outdoors.
- Instructed campers on proper use of equipment and facilities while emphasizing safety protocols.
- Supervised campers in all activities to ensure safety at all times.
- Enforced rules consistently to ensure a safe and enjoyable experience for all participants.
- Provided guidance to help campers develop social skills through group interactions.
- Assisted campers in developing problem-solving abilities by providing positive reinforcement and encouragement during difficult tasks.
- Maintained a clean and organized environment for the duration of each activity period.
- Adapted teaching methods based on different learning styles present within the group.
- Facilitated interactive discussions and activities, fostering an inclusive learning environment and boosting camper engagement.
- Communicated regularly with parents about their children's progress throughout the summer program.
- Remained calm and patient in student interactions to support individual growth and development.
Administrative Assistant
Living Loud
06.2021 - 09.2021
- Supported executive team by scheduling meetings and managing calendars, facilitating effective communication and time management.
- Composed letters, memos, reports, emails, and presentations for management staff.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality to uphold compliance standards.
- Managed incoming calls, providing information and efficiently directing callers to appropriate personnel to enhance customer service.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Conducted research online utilizing search engines such as Google or Yahoo!.
Education
Bachelor of Science - Nursing
Trinity Washington University
Washington, DC05-2027
Bachelor of Science - Psychology
North Carolina A & T State University
Greensboro, NC05-2025
High School Diploma -
Kipp Dc College Preparatory
Washington, DC06-2021
Skills
- Statistical software
- Research methodologies
- Psychological assessment
- Behavioral analysis
- Report writing
- Data entry
- Microsoft Office proficiency
- Technical aptitude
- Time management
- Multitasking
- Interpersonal skills
- Conflict resolution
- Effective communication
- Customer service
- Team collaboration
- Administrative support
- Typing skills
Timeline
Department of Psychology- Research Assistant
North Carolina Agricultural and Technical State University
01.2025 - 05.2025
Concierge Agent
NVT Staffing
05.2023 - 02.2024
Summer Camp Instructor
Alphabest
06.2022 - 08.2023
Administrative Assistant
Living Loud
06.2021 - 09.2021
Bachelor of Science - Nursing
Trinity Washington University
Bachelor of Science - Psychology
North Carolina A & T State University
High School Diploma -
Kipp Dc College Preparatory