Makayla Brumfield
Biloxi,MS
Summary
Healthcare professional known for high standards and impactful results. Background includes managing patient interactions, resolving complex inquiries, and enhancing overall patient satisfaction. Proven team collaborator with flexible approach to changing needs and commitment to achieving objectives. Skilled in communication, problem-solving, and adaptability.
Experienced with handling patient inquiries and providing support in healthcare setting. Utilizes strong communication skills and empathy to resolve issues and ensure patient satisfaction. Knowledge of healthcare protocols and procedures, contributing to efficient and effective service delivery.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Healthcare Customer Service Representative
Carenet
02.2025 - Current
- Provided exceptional customer support in resolving healthcare inquiries and issues.
- Assisted patients with appointment scheduling and insurance verification processes.
- Educated clients on healthcare services, benefits, and claims procedures.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Analyzed common patient concerns to identify opportunities for process enhancements.
- Implemented feedback mechanisms to improve patient satisfaction scores consistently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
Business Administrator
General Dynamics
09.2021 - 05.2025
- Analyzed market trends to inform decision-making and drive business growth strategies.
- Identified areas for process improvement, successfully implementing solutions that enhanced workflow efficiency.
- Established metrics for success, tracking progress and adjusting strategies as needed for optimal results.
- Identified trends and assessed opportunities to improve processes and execution.
- Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
Lead Retail Sales Associate
Bealls Outlet
10.2017 - 03.2020
- Trained and mentored new sales associates to enhance team performance and customer service skills.
- Oversaw daily sales operations, ensuring adherence to company policies and procedures.
- Developed promotional displays to increase product visibility and drive customer engagement.
- Led team meetings focused on improving customer experience and achieving sales targets.
- Collaborated with management to implement training programs aimed at enhancing employee productivity.
- Monitored stock levels, coordinating with suppliers to ensure timely replenishment of merchandise.
- Resolved customer inquiries and complaints effectively, fostering customer loyalty and satisfaction.
- Handled cash register operations accurately, processing transactions efficiently while adhering to company policies.
- Participated in team meetings to discuss sales targets, strategies for improvement, and methods for increasing overall performance.
- Ensured a welcoming store atmosphere, maintaining cleanliness standards and promptly addressing any customer concerns.
- Provided excellent customer service to cultivate loyalty and satisfaction.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Facilitated positive customer experiences by resolving issues promptly and professionally.
- Completed thorough opening/closing procedures each day without supervision, ensuring a secure and orderly store environment.
- Kept shelves stocked with popular items during busy hours, reducing wait times for customers seeking specific products.
- Contributed to team success by consistently meeting or exceeding individual sales goals.
- Supported management in achieving overall store objectives, assisting with staff training sessions as needed.
Education
Bachelor of Science - Healthcare Administration
Upper Iowa University
Fayette, Iowa, IA05-2026
Associate of Science - Healthcare Information Management
Blue Cliff College
LA05-2020
High School Diploma -
Biloxi High School
Biloxi Ms05-2012
Skills
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Patient confidentiality
- Data entry proficiency
- Healthcare industry
- Patient eligibility verification
- Patient registration
Timeline
Healthcare Customer Service Representative
Carenet
02.2025 - Current
Business Administrator
General Dynamics
09.2021 - 05.2025
Lead Retail Sales Associate
Bealls Outlet
10.2017 - 03.2020
Bachelor of Science - Healthcare Administration
Upper Iowa University
Associate of Science - Healthcare Information Management
Blue Cliff College
High School Diploma -
Biloxi High School