Hi, I’m
makayla brunson
Jacksonville,FL
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Gs BBQ. Proven ability to enhance guest satisfaction and optimize operations through effective team collaboration and cash handling. Successfully increased repeat business by resolving guest complaints promptly, demonstrating expertise in hospitality service and performance improvement.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
years of professional experience
Work History
Gs BBQ
Server
09.2024 - 10.2025
Job overview
- Provided exceptional customer service, ensuring accurate order delivery and guest satisfaction.
- Collaborated with kitchen staff to coordinate timely meal preparation and presentation.
- Managed cash register operations, handling transactions efficiently and accurately.
- Assisted in training new team members on service protocols and menu knowledge.
- Resolved guest complaints promptly, fostering a positive dining environment and repeat business.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
Buckle
Sale Associate
08.2022 - 01.2023
Job overview
- Assisted customers in selecting merchandise, enhancing overall shopping experience.
- Maintained knowledge of current promotions and sales to effectively inform customers.
- Executed visual merchandising standards, ensuring product displays aligned with brand guidelines.
- Processed transactions accurately, contributing to efficient store operations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Answered customer questions about sizing, accessories, and merchandise care.
Daltons Bar & Grill
Hostess/To-Go Server
10.2021 - 03.2022
Job overview
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservations and waitlists efficiently to optimize seating flow.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Horizon Institute Jacksonville, FL
High School Diploma
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Safe food handling
- Menu memorization
- Service prioritization
- Team collaboration
- Performance improvement
- Suggestive selling
- Item promotion
Languages
English
Native or Bilingual
Timeline
Server
Gs BBQ
09.2024 - 10.2025
Sale Associate
Buckle
08.2022 - 01.2023
Hostess/To-Go Server
Daltons Bar & Grill
10.2021 - 03.2022
Horizon Institute
High School Diploma