Makayla Burkard
Ellenton,FL
Summary
Dynamic and service-oriented professional with extensive experience as a Bartender and Banquet Manager/ event planner at notable establishments. Excelled in enhancing guest satisfaction and streamlining operations, demonstrating strong multitasking and effective communication skills. Proficient in drink preparation techniques and inventory management, significantly contributing to event success and operational efficiency. My goal is to make your establishment better! To give the customer a top rated and memorable experience.
Overview
10
10
years of professional experience
Work History
Head of Sales & Marketing
Holly Belle Lashes and Academy
01.2021 - Current
- Focused on delivering exceptional service by placing guest experience at the forefront of all interactions.
- Increased sales revenue by implementing strategic marketing campaigns and fostering strong client relationships.
- Strengthened brand presence through targeted content creation, social media engagement, and public relations initiatives.
- Delivered consistent year-over-year growth in both revenue and market share through aggressive sales tactics and targeted marketing efforts.
- Implemented CRM systems to streamline communication between departments leading to improved collaboration on projects.
- Managed account overhead to optimize budget allocation and reduce unnecessary expenses
- Maintained accurate financial records to support sales and marketing operations
- Ensured prompt and effective responses to client inquiries, fostering trust and satisfaction.
Bartender
Whiskey Joe's Bar & Grill
08.2022 - 07.2023
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Bartender
Gulf Drive Ana Maria Island
01.2020 - 10.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Banquet Manager/ Bartending / Wedding Coordinator
Courtyard by Marriott
03.2015 - 02.2019
- Delegated tasks to staff members to maximize production under tight deadlines.
- Enhanced banquet operations by streamlining communication between kitchen and service staff.
- Directed and managed banquet functions high volume events
- Increased guest satisfaction by anticipating needs and providing exceptional service during events.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Coordinated with vendors to provide seamless event experiences, from setup to teardown.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Supervised and mentored kitchen and serving staff.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Trained bartending staff to enhance service efficiency and maintain high-quality standards.
- Coordinated wedding events, ensuring seamless execution and client satisfaction.
- Managed wedding logistics to deliver exceptional event experiences.
Education
Real Estate License -
Idaho Real Estate School
Boise, ID02.2019
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Cash register operation
- Professional appearance
- Service-oriented mindset
- Alcohol awareness
- Drink preparation techniques
- Inventory
- Marketing and sales experience
Timeline
Bartender
Whiskey Joe's Bar & Grill
08.2022 - 07.2023
Head of Sales & Marketing
Holly Belle Lashes and Academy
01.2021 - Current
Bartender
Gulf Drive Ana Maria Island
01.2020 - 10.2020
Banquet Manager/ Bartending / Wedding Coordinator
Courtyard by Marriott
03.2015 - 02.2019
Real Estate License -
Idaho Real Estate School
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