Summary
Overview
Work History
Education
Skills
Timeline
Generic

Makayla Burroughs

Kosciusko,MS

Summary

Dedicated student interested in applying excellent communication and interpersonal skills to a [Job Title] role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Ambitious, career-focused job seeker, anxious to obtain an entry-level [Job Title] position to help launch career while achieving company goals. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Outgoing

Overview

7
7
years of professional experience

Work History

Cashier Team Lead

Jason Laflare
Kosciusko, MS
03.2020 - 12.2021
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Developed strong working relationships with team members to foster collaboration.
  • Answered customer questions and provided store information.
  • Monitored cashier performance, providing feedback as needed.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
  • Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
  • Scanned, priced and bagged customer groceries quickly to keep lines moving.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Completed paperwork related to personnel actions including hiring, terminations, transfers.
  • Screened applicants for hire and assisted with training individuals for cashier positions.
  • Maintained work area and kept cash drawer organized.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Processed refunds and exchanges according to company policy.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Checked personal identifications during alcohol and tobacco sales.
  • Supported other teams when necessary, such as stocking shelves or bagging groceries.
  • Maintained a clean work environment by sweeping floors and wiping down counters regularly.
  • Assisted customers with locating items within the store when requested.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Processed payments promptly for customers to exceed productivity standards.
  • Trained new cashiers on proper use of registers and store policies.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Built and maintained productive relationships with employees.
  • Counted and balanced cashier drawers.
  • Ensured compliance with all safety regulations while performing tasks.
  • Performed merchandising and signage updates during weekly and seasonal promotional changes.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Greeted customers promptly and responded to questions.

Package Handler

Amazon Fullfilment Center
Canton , MS
02.2018 - 12.2019
  • Braced, padded and supported items in packages to prevent shifting and damages.
  • Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
  • Organized packages according to type, size, destination, and other specifications.
  • Stacked boxes onto pallets in an efficient manner.
  • Picked products using RF scanner to fill orders.
  • Provided assistance to customers with special shipping needs such as oversized items or fragile cargo.
  • Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
  • Placed bins, carts and containers in convenient locations to assist with loading efficiency.
  • Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
  • Packed boxes and stock using organizational guidelines.
  • Counted number of boxes or units in loading docks to confirm proper completion of work orders.
  • Protected items by wrapping in cling film, padded moving blankets and tape.
  • Scanned and sorted packages according to destinations and service type using handheld scanner.
  • Reported any lost or damaged items to supervisors immediately upon discovery.
  • Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
  • Maintained a clean work environment by removing debris from the loading dock area.
  • Loaded completed orders on pallets according to delivery numbers.
  • Assembled containers or crates for large shipments using hand tools and power tools.

Teacher

Brenda Zollicoffer
Kosciusko, MS
01.2015 - 12.2015

  • Supervised students throughout day, both in classroom and outside during breaks.
  • Encouraged critical thinking skills and problem-solving strategies among students.
  • Developed and implemented lesson plans based on curriculum objectives.
  • Utilized technology-based learning tools to enhance classroom instruction.
  • Planned field trips to enrich students' educational experiences outside of the traditional classroom setting.
  • Tested students' comprehension of subject matter through quizzes, tests and projects.
  • Prepared and presented lesson plans in academic subjects using traditional and modern teaching techniques.

Education

GED -

Kosciusko Senior High School
Kosciusko, MS
01-2024

Skills

  • Interpersonal Communication
  • Written Communication
  • Analytical Thinking
  • Leadership
  • Collaboration
  • Verbal Communication
  • Maintenance & Repair
  • Task Prioritization
  • Quality Assurance
  • Planning
  • Problem-Solving
  • Communication
  • Critical Thinking
  • Data Management
  • Recordkeeping
  • Problem Resolution

Timeline

Cashier Team Lead

Jason Laflare
03.2020 - 12.2021

Package Handler

Amazon Fullfilment Center
02.2018 - 12.2019

Teacher

Brenda Zollicoffer
01.2015 - 12.2015

GED -

Kosciusko Senior High School

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