Summary
Overview
Work History
Education
Skills
Clubs & Volunteer Work
Certification
Timeline
Generic

Makayla Caldwell

Capitol Heights,Maryland

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server

Buffalo Wild Wings
09.2023 - Current
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Processed orders and sent to kitchen employees for preparation.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Answered customers' questions, recommended items, and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Bussed and reset tables to keep dining room and work areas clean.

Server

Olive Garden
12.2021 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.


Cashier

Burlington Coat Factory
09.2021 - 12.2021
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.

Summer Camp Counselor

4-H Maryland Cooperative Extension
08.2019 - 08.2023
  • Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
  • Contributed to the development of new programs aimed at increasing camper retention and satisfaction rates.
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
  • Participated in regular staff meetings to discuss strategies for improvement in areas such as programming, behavior management, and staff training.
  • Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
  • Kept accurate records of each camper''s medical information, dietary restrictions, and emergency contacts as part of maintaining a safe environment for all participants.
  • Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Evaluated campers' progress and provided feedback to parents.
  • Provided clear instruction to activity and program participants to deliver fun and maintain safety.
  • Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
  • Collaborated with fellow counselors to create memorable events that promoted teamwork and strengthened bonds among campers.
  • Assisted in the successful management of daily operations such as meal planning, activity scheduling, and site maintenance.

Summer Youth Worker

Adventure On The Hill
07.2021 - 08.2022
  • Enhanced camper satisfaction by implementing engaging and age-appropriate recreational activities.
  • Ensured camper safety and well-being through vigilant supervision during all activities.
  • Collaborated with fellow recreation leaders to plan and execute memorable summer events for campers.
  • Developed strong relationships with campers, fostering a positive and inclusive environment for all participants.
  • Managed daily activity schedules efficiently, ensuring timely transitions between various programs and events.
  • Provided support to campers with diverse needs through attentive care and individualized attention.
  • Maintained clean and organized facilities by performing routine maintenance tasks as needed.
  • Increased parent satisfaction by maintaining open communication regarding their child''s progress throughout the summer program.
  • Facilitated skill development in sports, arts, crafts, and other recreational areas through interactive lessons and hands-on experiences.
  • Aided in conflict resolution among campers when disagreements occurred during activities or free time periods at camp.
  • Maintained inventory of supplies and equipment with established sign-out procedures.
  • Supervised groups of up to 12 children under age 10 from arrival through departure at end of day.
  • Kept athletic and games equipment and facilities organized and maintained.
  • Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.

Summer Youth Worker

Oakcrest Community Center
07.2019 - 08.2019
  • Enhanced teamwork skills by collaborating with peers on various projects.
  • Supported program coordination by scheduling events and ensuring all materials were prepared in advance.
  • Strengthened problem-solving capabilities while troubleshooting issues that arose during daily tasks.
  • Contributed to a safe and clean work environment by adhering to established guidelines and protocols.
  • Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.
  • Provided ongoing feedback on camper progress to parents through weekly updates, strengthening relationships between families and the camp community.
  • Chaperoned field trips, creating memorable experiences for all participants.
  • Served as a role model for younger staff members by consistently demonstrating professionalism in all aspects of camp operations.
  • Increased camper satisfaction by consistently providing a high level of enthusiasm and energy throughout daily activities and special events.
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Communicated with families to keep parents informed on child's camp experience and address any concerns or issues.
  • Encouraged and promoted inclusion and diversity to foster positive and respectful camp environment and teach campers to appreciate and value differences.

Summer Youth Worker

Harmony Hall Community Center
07.2018 - 08.2018
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Assisted in the successful management of daily operations such as meal planning, activity scheduling, and site maintenance.
  • Promoted camper growth through individualized attention, mentorship, and skill-building opportunities.
  • Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
  • Supported campers in realizing their full potential through guidance and encouragement in skill development sessions.
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Led groups of children safely through variety of camp activities.
  • Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
  • Documented activities, injuries and accidents to inform parents and maintain consistent records.
  • Assisted in preparing recreational materials and supplies for each activity.
  • Participated in meetings to coordinate with other staff on campers' progress, issues and goal achievement.
  • Assisted with clean up duties.

Education

Bachelor of Science - Early Childhood Education

Bowie State University
Bowie, MD
05.2025

High School Diploma -

Suitland High School
District Heights, MD
05.2021

Skills

  • Supply Restocking
  • Point of Sale Operation
  • Safe Food Handling
  • CPR & First Aid Certification
  • Hospitality Service
  • Peer Mentoring & Problem Solving
  • Attention to Detail
  • Multitasking
  • Field Trip Supervision
  • Computer Proficiency
  • Team Lead
  • Organizational Skills

Clubs & Volunteer Work

  • CRP and Basic Life Support | 2023
  • Camp Counselor | 2018- currently
  • Camp counselor in training | 2017
  • X-treme Teen Club | 2012- currently

Certification

  • First Aid/CPR Certified

Timeline

Server

Buffalo Wild Wings
09.2023 - Current

Server

Olive Garden
12.2021 - Current

Cashier

Burlington Coat Factory
09.2021 - 12.2021

Summer Youth Worker

Adventure On The Hill
07.2021 - 08.2022

Summer Camp Counselor

4-H Maryland Cooperative Extension
08.2019 - 08.2023

Summer Youth Worker

Oakcrest Community Center
07.2019 - 08.2019

Summer Youth Worker

Harmony Hall Community Center
07.2018 - 08.2018

Bachelor of Science - Early Childhood Education

Bowie State University

High School Diploma -

Suitland High School

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Makayla Caldwell