Makayla Cantrell
Panama City,FL
Summary
Experienced Auto Damage Appraiser well-versed in assessing and documented vehicle damage. Detail-oriented and hardworking with excellent customer service and organizational skills. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
Work History
Estimator
Bay Cars LLC.
Panama City, FL
09.2014 - 06.2022
- Documented damage with photographs and detailed written descriptions.
- Inspected vehicles to evaluate necessary repairs and determine extent of damage.
- Provided quotes on repairs with great accuracy, taking insurance, type of car and extent of damage into consideration.
- Liaised between car owners and insurance agencies about auto damage and insurance claims.
- Helped customers obtain alternate transportation via rental car services.
- Used CCC ONE to calculate damages and claim values.
- Negotiated completed damage estimates and repair costs.
- Advised clients on plans for repairs, possible value of salvage parts and appropriate mechanics for repairs needed.
- Prepared insurance forms on behalf of customers, detailing damage details, car conditions and shop quotes.
Parts Advisor /Assistant Manager
Jack Key Auto Group
Alamogordo, NM
04.2011 - 09.2013
- Inspected parts for defects, removing damaged parts and replacing with new ones.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Assisted customers in finding appropriate parts promptly.
- Researched vehicles and parts via physical catalogs and electronic means.
- Ordered parts from various distributors to fulfill demands.
- Conducted cash handling, credit card transactions and register closeout at end of business day.
- Organized parts storage and stocked inventory according to established guidelines.
- Maintained clean and neat parts counter and sales floor.
- Stocked and managed stock of parts.
- Trained and mentored junior employees on regulations, best practices and performance strategies.
Administrative Assistant /Parts Counterman/Cashier
Panhandle Automotive
Panama City, FL
06.2009 - 03.2010
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to enter orders, process payments and issue receipts.
- Read catalogs, computer displays in order to determine replacement part numbers and prices to fill telephone orders as we as walk in orders.
- Experienced in Star Parts Catalog. Parts ordering, part status and customer vehicle identification number inquires.
- Willingness and desire to further skills while working independently or with a team.
Warranty Administrator/Cashier
Buzz Leonard Motors
Panama City, FL
09.2004 - 10.2008
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Processed claim paperwork and followed up on missing information to complete processing.
- Analyzed problems, identified trends and developed strategies to optimize claims process.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Monitored factory recalls and announcements to stay on top of changes.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Oversaw logistics for incoming replacement parts and outgoing shipments of defective components
Education
Gulf Coast Community College
Panama City, FLHigh School Diploma -
Wewahitchka High School
Wewahitchka, FL05.2003
Skills
- Collision Estimates
- Creating Estimates
- Claims Evaluations
- Insurance Procedures
- Customer Oriented
- Repair Negotiations
- Team Goals
- Multi-tasker
- Quick Learner
- Organized Dependable
References
Tisha Jones Legal Assistant 850-303-8319
Chris Brant Body Shop Manager 612-770-3435
Deana Moats Office Manager 850-624-3481
Timeline
Estimator
Bay Cars LLC.
09.2014 - 06.2022
Parts Advisor /Assistant Manager
Jack Key Auto Group
04.2011 - 09.2013
Administrative Assistant /Parts Counterman/Cashier
Panhandle Automotive
06.2009 - 03.2010
Warranty Administrator/Cashier
Buzz Leonard Motors
09.2004 - 10.2008
Gulf Coast Community College
High School Diploma -
Wewahitchka High School
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