Makayla Carter

• Resolved complaints effectively, enhancing overall customer satisfaction and loyalty.
• Collaborated with team members to streamline processes and improve service efficiency.
• Assisted customers with inquiries, ensuring prompt and accurate information delivery.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

• Developed engaging lesson plans aligned with curriculum standards.
• Implemented differentiated instruction to meet diverse learning needs.
• Evaluated student progress through assessments and provided constructive feedback.
• Collaborated with colleagues to enhance instructional strategies and share best practices.
• Managed classroom environment to foster positive behavior and academic growth.
• Conducted parent-teacher conferences to discuss student performance and development.
• Participated in professional development workshops to refine teaching techniques and methodologies.
• Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.

• Assisted lead teacher in evaluating student progress and providing constructive feedback.
• Supervised children during playtime, ensuring safety and promoting social interaction skills.
• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Upheld classroom routines to support student environments and maintain consistent schedules.
• Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
• Implemented lesson plans to support diverse learning styles and classroom engagement.
• Adapted instructional materials for students with varying abilities and needs.
• Maintained a positive learning environment through effective classroom management techniques.

• Coordinated customer inquiries and provided timely resolutions to enhance satisfaction.
• Assisted in managing scheduling and dispatching of care services for clients.
• Developed training materials to support new team members in operational processes.
• Monitored client feedback to identify areas for service improvement and quality assurance.
• Took ownership of customers issues to follow problems through to resolution.
• Coordinated customer inquiries to ensure timely resolution and satisfaction.
• Managed customer inquiries and resolved issues efficiently.
• Developed and maintained accurate records of customer interactions using CRM systems.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Set up and activate customer accounts.

Educated customers on special pricing opportunities and company offerings.