MaKayla Cary
Clifton Park,NY
Summary
Detail-oriented administrative professional known for managing schedules and client communications. Proven ability to maintain organized systems that streamline operations and enhance team alignment. Committed to supporting collaborative efforts through clear communication and structured workflows.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Group Exercise Instructor / Front Desk Associate
VENT Fitness
Schenectady, NY
05.2025 - Current
- Managed inquiries, scheduling, and membership coordination as primary point of contact, enhancing member experience.
- Organized front desk operations, ensuring accurate information flow and timely client support.
- Facilitated daily administrative tasks, including check-ins and communication routing, improving issue resolution efficiency.
Personal Trainer / Group Fitness Instructor/ Front Desk
Jewish Community Center (JCC)
Schenectady, NY
01.2025 - Current
- Coordinated scheduling and facilitation of group sessions to ensure organized programming structure.
- Communicate clearly with clients to coordinate sessions, goals, and progress tracking.
- Adapt plans and logistics in real time to meet participant needs and maintain smooth operations.
- Developed strong client relationships through proactive follow-up and timely communication.
- Collaborate cross-functionally with diverse teams, managing competing timelines and responsibilities with strong organization and follow-through.
- Streamlined operations across multiple roles and departments by ensuring clear communication and effective task alignment.
Customer Service Representative / Shift Leader
Dunkin’
01.2020 - Current
- Managed high-volume operations while maintaining organization and efficiency.
- Coordinated shift operations, delegating tasks and supporting team to ensure smooth workflow.
- Managed scheduling, inventory, and daily operations during interim management role to maintain operational flow.
- Developed onboarding materials and trained new employees to enhance understanding of procedures and expectations.
Sales Associate / Key Holder
Verizon Wireless
01.2022 - 01.2026
- Managed customer accounts, billing inquiries, and service requests, ensuring high accuracy and customer satisfaction.
- Resolved customer concerns efficiently, ensuring positive client experience and retention.
- Maintained organized records and secured sensitive customer information, supporting trust and compliance.
- Assisted with operational responsibilities, streamlining opening/closing procedures and enhancing team coordination.
Marketing & Development Intern
Whitney Young Health
Albany, NY
01.2025 - 05.2025
- Created and edited newsletters, press materials, and outreach content to enhance clarity and consistency in messaging.
- Coordinated outreach efforts by scheduling and facilitating communication across teams to streamline engagement.
- Tracked engagement metrics using Excel and Canva to support comprehensive reporting processes.
- Conducted research and maintained organized tracking systems for community engagement and donor outreach.
- Supported day-to-day workflow coordination for outreach and development initiatives.
Education
Master of Arts - Communication
SUNY Albany
Albany, NY05-2025
Bachelor of Science - Psychology
SUNY Albany
Albany, NY05-2023
Skills
- Project & Workflow Coordination
- Calendar & Task Management
- Client Communication & Support
- Administrative & Operations Support
- Data Tracking & Reporting
- Marketing & Outreach Support
- Document Preparation & Organization
- CRM & Digital Tools (Canva, Microsoft Office)
- Team Collaboration & Communication
- Detail-Oriented Execution
- Stakeholder Engagement
- Project management
Volunteer Experience
Marketing Committee Member. Support social media management, including live posting and coordination of press releases. Contribute to outreach initiatives through content creation and event promotion while assisting with communication organization and engagement tracking.
Certification
- ACE Personal Trainer
- MADD DOG Spin Instructor
Timeline
Group Exercise Instructor / Front Desk Associate
VENT Fitness
05.2025 - Current
Personal Trainer / Group Fitness Instructor/ Front Desk
Jewish Community Center (JCC)
01.2025 - Current
Marketing & Development Intern
Whitney Young Health
01.2025 - 05.2025
Sales Associate / Key Holder
Verizon Wireless
01.2022 - 01.2026
Customer Service Representative / Shift Leader
Dunkin’
01.2020 - Current
Master of Arts - Communication
SUNY Albany
Bachelor of Science - Psychology
SUNY Albany