MAKAYLA CASEY
Casa Grande,AZ
Summary
Resourceful Center Specialist known for high productivity and efficient task completion. Possess specialized skills in customer service management, conflict resolution, and data analysis. Excel in communication, teamwork, and adaptability, ensuring seamless operations and positive client interactions in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Care Center Specialist II - Billing
State Farm Team Member
Tempe, AZ
02.2023 - Current
- Managing the status of accounts and balances and identifying inconsistencies
- Navigating through AIS and Rumba to make sure that the information is correct and matches
- Answering calls from the agent's offices in regard to the customer Life, Health, Fire and or Auto Policies
- Calculating adjustments
- Working MRM's throughout the day as well as working chat box
Logistics Analyst Lead
Lucid Motors
07.2021 - 02.2023
- Collaborated with warehouse and other entities to coordinate physical movement of products between internal sites
- Managed paperwork and necessary information required for client shipments
- Maintained and updated systems to drive communication with internal and external customers
- Logged, processed and followed up on merchandise authorization shipments in databases
- Prioritized work based on business demands and freight delivery times
- Dispatched information to service providers to schedule freight movement
- Created plans and communicated deadlines to complete projects on time
Customer Service Representative
Mr. Cooper
11.2019 - 07.2021
- Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure safety and security of customer mortgage assets
- Perform follow-up and research tasks to ensure problem resolution
- Compares and evaluates possible customer service solutions and decides which to recommend to customers to best meet their needs and circumstances
- Timely and accurate processing of payoff statement quotes, including prepayment penalty and refund calculations
- Resolve mortgage research items by utilizing servicing system
- Assists borrowers with late charge waiver, due date change, and other loan maintenance requests
- Process verifications of Mortgage for both internal and external customer
- Delivered excellent customer service, resulting in consistent 96% customer satisfaction rating
- Collected and analyzed customer information to prepare product or service reports
Customer Service Representative
Wells Fargo
Chandler, AZ
04.2018 - 10.2019
- Research and respond to customers' needs
- Process and schedule ACH payments
- Review contract information
- Review and escalate fraudulent account activity
- Collected and analyzed customer information to prepare product or service reports
- Delivered excellent customer service, resulting in consistent 97% customer satisfaction rating.
Education
License in Medical Assistant -
Carrington College
Tempe, AZ01.2022
High School Diploma -
Vista Grande High School
Casa Grande, AZ05.2016
Skills
- Call handling
- Complaint Management
- Policy compliance
- Customer Relationship Management
- Call Control
- Complaint resolution
Timeline
Care Center Specialist II - Billing
State Farm Team Member
02.2023 - Current
Logistics Analyst Lead
Lucid Motors
07.2021 - 02.2023
Customer Service Representative
Mr. Cooper
11.2019 - 07.2021
Customer Service Representative
Wells Fargo
04.2018 - 10.2019
License in Medical Assistant -
Carrington College
High School Diploma -
Vista Grande High School
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