Makayla Cashion
Bon Aqua,TN
Summary
Creative, energetic professional skilled in office administration, patient care, team collaboration and qualitative and quantitative analysis. Proven to bring streamline complicated operations in fast-paced environment. Manages diversified office administrative functions, manage events, offer customer assistance and provide team support. I have worked in many different settings, but just enjoy working with people in general. Patient/customer care is what I excell in!
Overview
4
4
years of professional experience
Work History
Office Administrator
CML Truck and Trailer Repair
Nashville, TN
03.2022 - 05.2024
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Organized and maintained filing systems, including electronic databases and records.
- Greeted visitors warmly, handled inquiries and provided general information about the company.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Processed invoices on a timely basis according to established procedures.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Processed financial documents, contracts, expense reports and invoices.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Resolved customer inquiries and complaints requiring management-level escalation.
Certified Nursing Assistant
TriStar Summit
Hermitage, TN
01.2021 - 02.2022
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Transported patients to treatment units, using wheelchair or strher.
- Answered call lights promptly and responded to patient needs accordingly.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Cleaned and sanitized patient rooms according to established protocols.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Took temperature readings orally or rectally as instructed by the RN or MD.
- Provided emotional support to family members regarding end-of-life decisions.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Responded quickly to emergency situations involving sudden illness or injury.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Head Hostess
Sedona Taphouse
Nashville, TN
02.2020 - 01.2021
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Informed kitchen staff of any special orders or dietary restrictions.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Upsold appetizers, drinks, desserts. when appropriate.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Balanced cash register at end of shift according to established procedures.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Answered telephone to provide dining information and take reservations.
Education
High School Diploma -
Mt. Juliet Christian Academy
Mount Juliet, TN05-2021
Skills
- Scheduling
- Office Supply Management
- File Maintenance
- Customer Engagement
- Telephone reception
- File Organization
- Supply Inventory
- Memory retention
- Cleanliness
- Order Taking
- Food Running
- Guest Engagement
- Beverage Preparation
- Sales expertise
- Privacy and confidentiality
- First-aid and CPR
- Vital signs monitoring
- Patient Assessments
- Patient Relations
- Patient Care
- Mobility Assistance
- Monitoring fluids
- Patient-focused care
Timeline
Office Administrator
CML Truck and Trailer Repair
03.2022 - 05.2024
Certified Nursing Assistant
TriStar Summit
01.2021 - 02.2022
Head Hostess
Sedona Taphouse
02.2020 - 01.2021
High School Diploma -
Mt. Juliet Christian Academy